Hardware and Video System Administrator - TS/SCI with Poly
- Cape Canaveral, FL
- $85,150-153,925 per year
- Permanent
- Full-time
- Ensures the availability of mission critical launch communications systems through proactive hardware maintenance.
- Performs incident and problem management to resolve or escalate issues in order to restore service.
- Performs request fulfillment activities including account management and configuration changes.
- Coordinates with other maintenance, operations and engineering contracts as required.
- Documents all work performed via ticketing system.
- Creates, updates or enhances maintenance and operations documentation.
- Performs daily system checks for alerts or degradation of service or system
- Provides call-in support as required.
- Responsible for configuration management of launch communications systems in support of launch projects.
- Identifies configuration items, implements change control, and conducts configuration audits.
- Creates and manages configuration and engineering documentation to ensure accuracy and completeness such as facility maps, site floor plans, rack elevations, patch panel, equipment shelf layouts, and system overviews.
- Regulates the change process so that only approved and validated changes are incorporated into a launch system and launch related IT hardware assets.
- Ensures that all changes to the baselines go through appropriate change boards.
- Uses or recommends automated CM tools to implement CM policies and procedures.
- Ensures CM functions are adhered to: version control of configuration items such as documents, as well as the configuration management of hardware and software configuration management items.
- Recommends change management and configuration management solutions that effectively meet customer needs.
- US Citizen with an zctive TS/SCI with Polygraph
- A bachelor’s degree and 4+ years of prior relevant experience or a master’s degree with 2+ years of prior relevant experience. Additional experience may be considered in lieu of a degree.
- Launch or mission operations experience.
- Experience supporting configuration management, change management and service transition.
- Excellent verbal and written communication skills.
- Proven ability to work collaboratively and constructively as part of a team.
- Must be willing to perform call-in support as required.
- Strong Analytical skills
- SharePoint, NETS, ServiceNow
- ITIL Foundations certification
- Current DoD 8570 certification applicable to the position (typically Security+)
- Proficiency in Microsoft Office applications (PowerPoint, Excel, Word, Project)