Hotel Front Desk Clerk

The Merchant

  • Salem, MA
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!While we are currently looking to fill a part-time position, we will be offering full-time hours through at least October, and for the right person, this could turn into a full-time position.Responsibilities:
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Mitigate customer complaints as needed
  • Communicate with housekeeping to make sure guest rooms are ready
Qualifications:
  • 1+ year of hotel industry experience or related job preferred
  • Well-versed in taking telephone calls and handling stressful situations
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Must have graduated high school, received a GED or equivalent
  • To be considered, applicants must be available to work weekends and evenings
About Company:
Rum, pepper, and a little bit of mystery… The Merchant, Steeped in Salem’s shipping port, with a dash of whimsy, our Salem, MA hotel’s name and tagline pay homage to Joshua Ward, the post-Revolutionary sea merchant and privateer who commissioned the stunning federal style building that today houses our Salem boutique hotel.A historic gem, located in the heart of downtown, The Merchant’s playful design and ambiance pay homage to the rich history of the town, while offering guests updates in a luxurious, relaxed setting.The Merchant, a LARK collection hotel. Lark Hotels embraces the locations they are in - but in playful, unexpected ways. Think ‘sense of place’ with imagination and a touch of mischief.As our guest, you are invited to experience modern luxury in the heart of iconic destinations. To feel the pull of a nostalgic getaway while surrounded by today’s amenities. To find attentive service when you want it and privacy when you don’t.

The Merchant