Patient Care Coordinator

• Serve as the primary point of contact for patients, providing compassionate assistance and guidance with inquiries, scheduling appointments, and addressing concerns.
• Maintain clear and effective communication between patients, providers, and administrative staff.
• Schedule initial consultations, fittings, and follow-up visits with accuracy and efficiency.
• Coordinate appointment reminders and ensure timely follow-ups to minimize scheduling conflicts and missed visits.
• Educate patients on options including features and benefits while offering empathetic support during decision-making.
• Address patient concerns regarding insurance coverage, financing options, and warranties with professionalism.
• Maintain accurate and confidential patient records in compliance with HIPAA regulations.
• Process paperwork related to appointments, new patient documentation, and invoicing.
• Handle payment transactions, explain payment options, and support a seamless purchasing experience.
• Track orders, monitor inventory, and verify insurance information from the billing department.
• Build relationships with healthcare providers, senior centers, and community organizations to expand outreach and patient engagement.

• Strong interpersonal skills with the ability to communicate effectively across diverse groups.
• Excellent organizational skills and attention to detail.
• Proficiency with computer software for scheduling, documentation, and communication.
• Compassion, empathy, and a genuine desire to help improve the lives of patients with hearing loss.
• Previous experience in a healthcare or patient-facing role preferred.

REAL HEARING USA LLC