Regional Director of Operations - Physical Therapist
Golden Bear Therapy Partners
- Saint George, UT
- Training
- Full-time
- Oversee the clinical operations of the designated region, including but not limited to, hours of operations, labor management, KPI’s and operational excellence; maximize efficiency and utilization of personnel, equipment, and financial resource
- Work with multiple clinics and Clinical Managers across a specific region, coordinate and conduct biweekly meetings within designated region to ensure that the mission, vision and values are being delivered each day in every clinic
- Review and manage all Clinical Manager reports
- Ensure labor management is consistent with FTE visit volume expectations per clinic; analyze, review and regularly audit KPI’s within designated region and provide ongoing feedback regarding operational performance; as well as assist in growth and maintenance of individual clinic productivity
- Analyze business reporting and create recommendation/action to attainment of yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure issues impacting Same Store Growth (SSG), revenue and profitability (EBITDA) are addressed first
- Monitor P&L statements for each supported clinic and develop effective ways to close the gaps between actual performance and company projections
- Scheduling, benefit or authorization needs or requests; communicate as needed regarding scheduling requests to ensure fluid treatment progression of patients
- Manage the Coverage Calendar for designated regional employees including but not limited to coordinating placement of provider coverage as needed, place coverage information on the calendar; be the designated coverage when a provider is needed an no coverage is available
- Oversee, delegate and/or prepare the annual performance review process for employees within the designated region; provide feedback/coaching, disciplinary action, praise and recognition to employees as necessary, up to and including recommendation for termination of employment
- Provide ongoing monitoring, guidance and training of current practices, policies and procedures to ensure operational compliance and excellence
- Treat patients with all phases of Physical Therapy treatment and techniques per the Physical Therapist job description and to the standards of Therapy Partners Group
- Serve as organization liaison to drive quality initiatives as determined by the Quality Control to your respective region
- Maintain confidences and credibility with all clients and employees; maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers
- Assist in developing new service lines within designated region when need or opportunity arises
- Attend community events to promote TPG involvement and presence
- Assist in coordinating and overseeing Clinical Residency and Internship experiences for clinics within the region
- Review and approve professional development/continuing education, reimbursements, as well as clinic expenditures for clinics in the designated region
- Collaborate with Finance and COO to establish annual budgets
- Arrange quarterly regional outings within TPG guidelines
- Ability to prioritize, organize and manage multiple tasks and projects
- Thorough knowledge in problem solving and presentation skills
- Strong business acumen and proven track record of leadership
- Action oriented and driven for results
- Ability to maintain strictest confidentiality including HIPAA Compliance
- Strong communication skills, verbally and written. Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
- Ability to delegate and communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships
- Exude TPG Way and encourage those values in others.