Parking Ambassador - The Cliffs Hotel and Spa

• Actively Anticipate and over accommodate
• A fond farewell and an invitation to return

• On-site work required
• Must be available to work minimum 3 shifts per week
• Must be available to work weekends, nights, and Holidays
• Must be able to work flexible hours and weekends based on occupancy
• Greets and engages all guests pulling into the Valet lot with a welcoming, friendly attitude, showing genuine interest and concern for the guest.
• Must consistently and respectfully personalize interactions, using the guest's name in accordance with their preference.
• Communicates with guests in an articulate manner, using correct verbiage and avoiding slang
• Ensures Forbes 4-star expectations are both met and exceeded for all guest arrivals and departures.
• Opens and closes vehicle doors for arriving guests
• Notifies guests that luggage assistance is immediately offered curbside, and if needed that their luggage will be stored in a secure location
• Demonstrates genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values
• Relays all guest requests with graciousness, professionalism, and a sense of urgency to appropriate Valet or Front Desk staff
• Directs guest when they first arrive to the property while stationed at the entrance of the drive, informing of validation services when appropriate
• Monitors public beach parking and valet parking.
• Issues valet parking tickets and properly marking any existing damage on guest's cars prior to parking.

• Effectively communicates all arriving, in house and departing guest requests and services to the appropriate Valet or Front Desk staff in a timely manner
• Maintains proper housekeeping in Valet lot and front loop to create a sense of luxury as the guests' first impression. Includes vacuuming entrance mats, picking up any debris from the lot grounds, trash receptacles frequently emptied, etc.
• Is familiar with and keeps updated and current information of local events
• Has current information pertaining to the opening and closing of local businesses
• Is familiar with Front Office staff and keep staff informed of pending guest issues

• Assists in other departments as needed, this may include Valet, Front Desk, and Reservations, as requested by Valet Manager

• Attends meetings and trainings to learn current hotel information
• Complies fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety measures.
• Performs other tasks as assigned by manager

• High school diploma or equivalent preferred
• Must have multitasking strengths
• Professional appearance
• Ability to work with the public
• Excellent command of English language
• Must have a flexible schedule, including weekends and holidays

• High school diploma
• Working knowledge of guest services in a luxury hotel setting preferred
• Excellent command of English language.
• Ability to work with people effectively.
• Ability to multitask and work in mentally demanding situations.

• Ability to stand continuously for the duration of the shift (6-8 hours).
• Ability to walk/run frequently for the duration of the shift (3-6 hours)

• Ability to lift small packages (excess of 50 pounds).
• Be able to stretch, bend, and reach frequently for the duration of shift (3-6 hours)
• Ability to work in stressful situations.

The Cliffs Hotel and Spa