Job Description:Are you interested in joining a dynamic team? Consumer and Community Banking (CCB) Business Resiliency's mission is to enable and continuously improve our businesses' ability to provide key products and services to our customers in the event of a disruption. The team partners with business stakeholders to develop their Resiliency Plans, test and execute their Recovery Strategies, and support them through real life disruptions.As the Business Resiliency (BR) Strategy Manager in Consumer & Community Banking (CCB), you will support high profile, strategic initiatives designed to mitigate business disruptions. This role will require engagement with, and provide exposure to, Senior (CCB) leaders and executives. Sample strategic initiatives include the analysis and reporting of concentrated geographic resources and the examination and prioritization of risks posed by the use of Third Party service providers. This role requires a high performer with an eye for detail who works well with others. The (BR) Strategy Lead will report to the (BR) Strategy Program Director and is expected to be a culture carrier who challenges, supports and develop others in an inclusive team environment.Job responsibilities:
Identify and lead efforts to uplift CCB's Business Resiliency capabilities (example: enhancing and testing Recovery Strategies)
Manage and report on team's involvement and responses to regulatory actions (e.g., Matters Requiring Attention (MRA)
Lead efforts to identify and mitigate risks from Third Party suppliers and externally hosted applications
Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
Support the team with decision management, prioritization, and execution
Track and report progress on the team's strategic initiatives to Senior Executives
Lead cross functional teams to strategize, plan, and execute a variety of initiatives
Required qualifications, capabilities and skills:
Strong executive presence
Excellent written and verbal communication skills
Strong Excel and PowerPoint skills
Effective project management skills and experience with project management tools (e.g., JIRA or MS Project)
Experience in one or more of the following: Operations, Business Resiliency, Banking, horizontal function supporting multiple lines of business, or Regulated Environment)
Preferred qualifications, capabilities and skills:
3 plus years' experience in Business Resiliency or Operational Resiliency;
Proven success in supporting a cross functional team and managing effective relationships at multiple levels
Synthesize complex topics or data into meaningful messages
Demonstrated experience in the successful delivery of program/project initiatives at JPMC
Work autonomously and provide feedback and escalations in a prioritized manner
This role does not offer visa sponsorship.This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.About Us:Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransAbout the Team:Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
