Step Into Your Next Role With Innovative Air SolutionsBecome a full- or part-time Customer Service Representative in Mount Vernon, NY!We're looking for a driven and detail-oriented Customer Service Representative to join our team. If you're ready to bring your expertise to a company that values your contributions, this could be the perfect fit. Take control of your future-click "Apply" and start your journey with us!BENEFITS & PERKS:We offer a highly competitive compensation package designed to support you:Pay:
$25-$35 per hour
Benefits include:
Health
Vision
Dental
Life
Short- and Long-Term disability
401(k) with company match
PTO
Bonus structure
Company phone
Company parties
Growth opportunities
Uniforms
WHO WE ARE:At Innovative Air, you're not simply signing on with another HVAC company; you're becoming part of a family that has proudly served Westchester County since 2000. As one of the few truly family-owned and operated home service providers in the area, our dedication to excellence is profound. Remarkably, we still have our first two employees from the year 2000 on our team! Our core values -integrity, respect, accountability, compassion, and trust -are not just displayed; they are the principles we embody each day. Our team members enjoy working here because they feel supported, valued, and trusted to perform their best on every job. When you join us, you'll be part of a close-knit, dependable, and respected team that takes pride in ensuring every detail is handled with care.WHAT WE NEED FROM A CUSTOMER SERVICE REPRESENTATIVE:We're seeking someone who brings:
3+ years of experience in a similar job setting
Experience working in a busy office setting, handling high-volume incoming calls, and setting appointments
Ability to multitask, handle complaints, and inquiries
Strong customer service skills
Excellent phone etiquette
Ability to speak multiple languages is preferred
Possessing sales and data entry experience is a plus
Experience working in a trades office, an office setting, or dispatching is a bonus
YOUR DAY-TO-DAY AS OUR CUSTOMER SERVICE REPRESENTATIVE:Here's what you'll be doing on a typical day:In this full- or part-time role, you'll be the first point of contact for our customers-answering phones, converting calls into scheduled appointments, and following up to ensure satisfaction. You'll respond promptly to inquiries, provide accurate information, assist with orders or exchanges, and even upsell services when appropriate. From handling customer communication to maintaining updated records in our CRM, your work directly shapes our customer experience. This role is rewarding because you'll thrive knowing your efforts keep everything running smoothly.YOUR SCHEDULE:
Full- or part-time options
Standard work hours from 9 am to 5 pm, Monday through Friday
JOIN OUR TEAM!If this sounds like the opportunity you've been waiting for, our supportive company would love to hear from you. Applying is fast and easy-our 3-minute, mobile-friendly application for the full- or part-time Customer Service Representative role lets you take the next step right away. Don't wait!Must have the ability to pass a background check and drug screening test.Job Posted by ApplicantPro