Manager, Event Operations & Student Training
University of Miami
- Coral Gables, FL
- Permanent
- Full-time
- Supervises six full-time staff, responsible for the training and evaluation of these team members.
- Organizes and executes administrative aspects for event operations across the Student Center Complex and Lakeside event spaces.
- Assists in the development of analytics, dashboards, and metrics which provide an analysis of event outcomes.
- Regularly attends event walkthrough meetings, weekly general meetings, and organizes team and one on one meetings with staff members.
- Provide on-site management of the Student Center Complex including Lakeside Village event spaces.
- Provides excellent customer service, ensuring all needs are met and anticipating un-scheduled needs for events.
- Communicates changes and updates to events/reservations on no-shows, room changes, and special user requests on an as-needed basis using written. reports, written and verbal notifications to events/reservations personnel, Works closely with Audio Visual team members on A/V set-up needs.
- Oversees the Student Center Complex and Lakeside event space inventory, including tables, chairs, soft seating, desks, etc.
- Works with staff on semi-annual and annual reports of inventory and needs.
- Serves as responsible team member during emergencies to assist students, tenants, customers, and visitors
- Works with staff to develop, coordinate, and deliver orientation and training programs for approximately 70 event operations, audiovisual, customer service and information desk student staff, including standards for event production, set-up protocol, emergency and risk management procedures, and best practices for supporting the University community.
- Works with staff to enhance the student employment program, from hiring practices, retention programs, and evaluation for improved personal and professional development of student employees.
- Works closely and regularly with Student Center Complex tenants and contractor to ensure facility is being maintained appropriately.
- Assists operational areas (Budget, Information, Events/Reservations, Audio Visual Services, and Aquatics)and student staff in answering policy or operational questions. Assists in Student Center Complex areas on an emergency or as-needed basis. May substitute for other Operations staff as necessary.
- Manages and supports the mission of the department to include customer service functions, event management, operations of access, HVAC, and security systems.
- Performs additional duties as delegated by the SCC & CS leadership team.
- Strong organizational skills.
- Must be customer service-oriented, adaptable, and show ability for independent judgment, planning, evaluation, and decision-making.
- Experience building a sense of community and teamwork among both student and full-time employees.
- Knowledge of MS Office Suite.
- Must be able to learn software for task tracking, event scheduling, room diagramming etc.
- Must have knowledge (or ability to learn skills) of sound systems, projectors, and lighting.
- Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of experience.
- Two years of service-based experience.