Ketterhagen Motor Sales Inc is looking for an experienced Service Manager!Ketterhagen Motor Sales Inc. is a family-owned Ford dealership in Whitewater, WI, with over 105 years of trusted service to the local community. We pride ourselves on a supportive, team-oriented work environment where employees are valued and encouraged to grow. If you're looking to build a career with a company that treats both its customers and staff like family, we'd love to have you join our team.By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!Service Manager Compensation and Benefits:Competitive PaySimple IRAPaid vacationGrowth opportunitiesEmployee vehicle purchase plansFamily owned and operatedLong term job security * No weekend hoursService Manager Responsibilities:Assist customers in servicing, repairing and explaining each service neededUnderstanding customers' requirements and concerns; matching requirements and concerns to various service optionsMake the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicleStaying updated on new products, features, accessories and attending product training as requiredMaintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfactionSupervise all service department personnel, as well as monitor their performance in servicing customersMaintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriatelyService Manager Requirements:Strong focus on providing excellent customer servicePrevious experience at a Ford dealership is a plusAbility to identify the problem quicklyKnowledge of automobilesProven record of achieving exceptional customer satisfactionVery energetic personalityA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsAbility to learn new technology and repair and service procedures and specificationsAbility to work in a fast-paced environmentBasic computer skillsPositive, friendly attitudeHigh school diploma or equivalentWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.