Director of F&B (Development) - Maryland
Live! Casino and Hotel Maryland
- Hanover, MD
- Permanent
- Full-time
- Leads new concept development including ideation, design, and operational strategy for new and existing outlets.
- Drives brand development initiatives, ensuring consistent brand standards and operational excellence.
- Develops and implements comprehensive training programs for new hires and ongoing professional development for all F&B team members.
- Partners with Casino Entertainment leadership to create seamless entertainment and F&B experiences that maximize guest satisfaction and revenue.
- Collaborates with cross-functional teams to integrate new F&B and entertainment offerings into broader property strategies.
- Develops an operating budget for each of the department’s revenue outlets; after approval, monitors and takes corrective action as necessary.
- Assures that F&B standard operating procedures for revenue and cost control are in place and consistently utilized.
- Inspects to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.
- Helps plan and approves internal sales promotion activities for the food and beverage department.
- Helps plan and approve the staffing and scheduling procedures and job description/ specifications for all F&B department staff.
- Manages the long-range staffing needs of the department.
- Establishes quantity and quality output standards for personnel in all positions within the department.
- Ensures that all legal requirements for F&B staff are consistently adhered to including wage and hour and federal, state and/or local laws pertaining to alcoholic beverages.
- Conducts market research to identify trends, new products, and growth opportunities and develops an analysis of the cost/profit benefits.
- Develops and implements policies and procedures for F&B departments.
- Reviews new techniques for food preparation and presentation in a manner and variety to maximize member and guest satisfaction and to minimize food costs.
- Oversees actual service on a routine, random basis.
- Helps develop wine lists and bottle/glass wine sales promotion programs.
- Develops on-going professional development and training programs for food production, service and bar production/service personnel.
- Ensures correct handling procedures to minimize China and glassware breakage and food waste.
- Addresses member and guest complaints and advises the VP of F&B about appropriate corrective actions taken.
- Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
- Monitors employee dress codes according to policies and procedures.
- Manages physical inventory verification and provides updated information to the accounting department.
- Responsible for the proper accounting and reconciliation of the Point-of-Sale systems and member revenues.
- Maintains records of special events, house counts, food covers and daily business volumes.
- Audits and approves biweekly-weekly payroll.
- Proven ability to conceptualize and launch new brands in the hospitality or gaming industry.
- Strong organizational, leadership, and communication skills - both written and verbal.
- Excellent interpersonal skills that build trust and instill confidence to motivate, influence others, and mitigate conflict.
- Ability to take the initiative to identify, prioritize and implement all elements required for the team to fulfill responsibilities in accordance with core strategic goals.
- Creative problem-solving skills with the ability to maintain a high level of flexibility, professionalism, and integrity. This includes demonstrating an aptitude for effectively addressing any issue collaboratively with others.
- Leadership and influencing skills that lend to leading teams, building positive relationships, and collaborating with internal and external partners.
- Ability to work well under tight deadlines in a fast-paced environment.
- Bachelor’s degree (preferred).
- 12 years (preferred) in hospitality management, with at least 5 years in concept development.
- Demonstrated success in brand development and launching new outlets.
- Proven track record in training program development and team leadership.
- Business savvy.
- Demonstrated financial acumen, capable of providing strong P&L.
- Business-savvy, strategic thinker with the ability to deliver results.
- A visible, proactive leader with a passion for innovation and hospitality.
- Ability to work long hours.
- Ability to stand for long periods of times without sitting or leaning.
- Ability to climb stairs multiple times daily.
- Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to climb, bend, stretch, twist or reach with your body and arms.
- Ability to work under variable temperatures and noise levels.
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.