Front Desk Attendant
- Kissimmee, FL
- Permanent
- Full-time
- Greets residents/guests upon entry, and respond to requests, questions, and any other needs.
- Documents issues or transactions as needed.
- Develop an understanding of Association policies and requirements.
- Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed.
- Develop knowledge of surrounding areas and attractions.
- Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed.
- Tracks activity logs and incident reports, records, and forms for the Property Manager’s daily review.
- Escalates concerns and issues to the Property Manager for immediate resolution when necessary.
- Monitors Emergency Response System and responds in a timely and efficient manner.
- Monitors and controls Electronic Security Control Systems if applicable.
- Ensures all safety precautions and procedures are followed while performing duties.
- Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable.
- Dependent on shift, maybe required to handle overnight activities.
- Other duties and responsibilities as assigned.
- High school diploma or equivalency required.
- 1+ years of administrative or hospitality experience preferred.
- Effective written and verbal communication skills.
- Excellent customer service skills including strong conflict resolution and de-escalation techniques.
- Intermediate command of computer hardware/software, specifically Microsoft Office Suite.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks.
- Ability to act with integrity, professionalism, and confidentiality.
- Multiple language fluency is desirable but not necessary.
- Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.
- Ability to lift 30lbs. following appropriate safety procedures.
- Ability to:
- Work in an upright standing position for long periods.
- Walk and climb stairs.
- Easily navigate the property/building as required to meet the job functions.
- Extensive use of fingers for typing and visual use of the computer monitor.
- Handle, grasp, and feel objects and equipment.
- Reach with hands and arms.
- Repeat various motions with wrists, hands, and fingers.
- Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.
- Ability to respond verbally in an understandable, professional manner in person and over the telephone.
- Ability to stoop and bend.