Senior Analyst, Business Support

Walmart

  • Bentonville, AR
  • $50,000-95,000 per year
  • Permanent
  • Full-time
  • 22 days ago
Position Summary...What you'll do...About Data Ventures
At Walmart, we enable the connection between supplier brands and retail shoppers at unprecedented scale. As primary stewards of our brand promise, “Save Money. Live Better,” we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us. This is a unique opportunity to join a high growth business within the largest company in the world.Data Ventures exists to unlock the full value of Walmart's data by developing and productizing B2B data initiatives that empower merchants and suppliers to make better, faster decisions for the business. As part of this transformation, we're seeking entrepreneurial individuals to help drive data productization from concept to deployment.Job DescriptionSenior Analyst, Business Support - Walmart Data VenturesWe are seeking a Sr Analyst, Business Support to join Data Ventures Support team. This team is critical to enhancing first-contact resolution on complex user issues-focusing on data quality, custom datasets, and analytic inquiries that require deep business context and platform fluency.As a Sr Analyst, you'll be the first line of high-impact, business-savvy product support for DV's most strategic clients. Your work will directly influence CSAT, ticket resolution speed, renewal conversion, and overall platform adoption.What You'll DoResolve Complex Support Requests: Act as the first point of resolution for DV clients on Data Feeds, Report Builder DQ, and analytic inquiries. Leverage direct access to DV platforms, data sources, and tooling to resolve issues without unnecessary escalation.Translate and Triage: Distill technical issues into actionable, business-language summaries that guide clients and downstream support teams. Proactively route tickets when appropriate with complete context and clear problem statements.Stakeholder Enablement: Serve as a liaison between clients, product teams, and engineers-bringing the voice of the client back into product development, support model design, and roadmap insights.Metrics Ownership: Track and report on key operational KPIs including Time to Resolution (TTR), First Contact Resolution (FCR), Escalation Rates, and CSAT across your case portfolio.Ideal Background2-4 years of experience in a support, operations, or business analytics role-ideally within retail, CPG, or data platform environments.Proven fluency in data concepts, dashboarding/reporting tools, and customer support technologies (e.g., ServiceNow, Jira, Salesforce).Prior exposure to DV platforms (Scintilla, Volt), supplier workflows, or Walmart systems preferred.Experience writing support documentation or enablement guides is a plus.Familiarity with SQL, MongoDB Compass, or Swagger is beneficial.Completion (or near completion) of NWACC Certified Retail Analyst Program.Key CompetenciesStrong business acumen and the ability to connect technical product issues to client impact.Exceptional written and verbal communication-especially in simplifying complex topics.Ownership mindset with high attention to detail, urgency, and follow-through.Collaborative approach; comfort operating cross-functionally with Product, Tech, Sales, and Ops.Curiosity and growth mindset, continuously seeking ways to improve both tools and processes.This role is expected to be in-person at one of the following corporate offices:
  • Bentonville, Arkansas
Relocation and sponsorship are not offered.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.‎‎‎ You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.‎For information about PTO, see .‎‎ Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.‎ Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.‎For information about benefits and eligibility, see .‎ The annual salary range for this position is $50,000.00-$95,000.00‎ Additional compensation includes annual or quarterly performance bonuses.‎ Additional compensation for certain positions may also include:‎‎ - Stock‎‎Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Minimum Qualifications: Bachelor's degree in Business Management, Logistics, Computer Science, or related field OR 2 years' experience in operations, retail, project management, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.WalmartMasters: Business AdministrationPrimary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of AmericaAbout WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart Inc. is an Equal Opportunity Employer. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Hello, NW ArkansasWith over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.ArtCrystal Bridges MuseumCelebrate the American spirit in a setting that unites the beauty of art and the power of nature.CultureWalton Arts CenterArkansas' premiere center for visual arts and entertainment.EducationThe AmazeumAn interactive children's museum that's fun for the whole family.CommuneBotanical Gardens42 acres of premiere public garden space.ExploreDevil's Den State ParkLocated on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.come togetherFayetteville SquareThe best of shopping and restaurants, right in the heart of Fayetteville.All the benefits you need for you and your family
  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see .

Walmart