Integration Specialist III
TrueCommerce
- Cranberry, PA
- Permanent
- Full-time
- Integration migration/deployment management resource
- Work with customers and 3rd party consultants to define and implement the format of data exchanged between the TrueCommerce integration layer and the customer solutions.
- Consult, advise, and build data mapping standards based on the customer’s specifications and their business and operational needs.
- Responsible for managing integration timelines and keeping projects on track working jointly with the assigned Implementations Specialist.
- Train deploying customers on the use of the TrueCommerce integration layer with their software and business needs.
- Provide accurate and timely logging of problems and their resolution.
- Diagnose, document, facilitate, and manage customer needs requiring higher tier resource involvement
- Provide regular status reports on current integration projects keeping the customer and implementation specialist informed through regular communication.
- Responsible for managing expectations in the capabilities/functions of integration components to customers, implementation specialists, and third parties
- Designated subject matter expert of a defined market segment and secondary market segment (backup)
- Involved in TIER3 management and filtering specific to their designated market(s) as a quality control point (as needed)
- 5+ years of experience in software integration and implementation
- Knowledge and experience with EDI & ERP systems
- Strong experience with scripting and data manipulation/management languages
- Ability to train customers and level I/II resources on product features and functionality
- Ability to communicate technical information effectively to coworkers and customers
- EDI experience and an understanding of standardized data storage processing
- Ability to interpret technical requirements
- In depth knowledge with a variety of Enterprise Resource Planning (ERP) and shipping solutions
- Experience in vendor/supplier business processes is highly preferred
- Strong logical ability to analyze and predict product implementation roadblocks and action items
- Excellent customer service skills
- Must enjoy troubleshooting and finding solutions
- Ability to manage projects
- Ability to work independently and with a team
- Associate or Bachelor’s degree in Computer Science (preferred) or equivalent years of experience