
Inside Sales Representative
- Vernon Hills, IL
- $60,000-74,000 per year
- Permanent
- Full-time
- Achieves annual sales targets; understands and implements systems, contracting, and pricing strategies.
- Builds relationships to promote sales growth of assigned accounts through outbound phone, email, or other methods of communication; establishes working relationships with end-users and buyers in order to secure sales.
- Develops and maintains effective relationships with multiple customer departments (e.g., Purchasing, Research & Development, Engineering, Maintenance, Laboratory, and Quality); identifies key players at customers’ organizations - understands and meets customers’ needs.
- Probes and identifies customer opportunities that are not readily apparent; offers solutions.
- Is empowered to coordinate efforts with other departments (such as marketing, applications, customer experience, and credit/accounting) to ensure the satisfaction of and bolster relationships with their assigned accounts.
- Works with the ARM customer experience team to generate quotes, ensure that orders are entered and that products are shipped in a timely fashion.
- Engages with dormant assigned accounts that have no recent sales activity within a defined period; identifies potential new opportunities.
- Understands the account management process; develops strategies and implements plans to grow profitable sales; presents plans during business review meetings.
- Develops new business through researching and understanding the customer’s market (e.g., environmental, food & beverage, pharma & life sciences, petrochemistry, forensics & toxicology, etc.).
- Attends product/vendor/systems meetings and training sessions to stay up to date on new product introductions and current product portfolios.
- Utilizes supplier catalogs, online databases, and other appropriate resources to cross-reference products to meet customer order requirements. Makes suggestions for alternative products when items are not in stock.
- Assists customers with buying decisions: researches products, cross-references against similar products available from key competitors, and provides pricing & availability.
- Utilizing Salesforce.com as well as other applications, maintains accurate records and the files necessary for proper management of customers.
- Performs other duties as assigned.
- Bachelor’s Degree in a science-related field from an accredited higher learning institution strongly preferred, or an equivalent combination of education and experience.
- Minimum of 2 years Inside/Field Sales or Technical Product experience in related product categories is strongly preferred.
- Proficiency in Excel and MS Office applications is required, and strong database experience is desirable.
- Interpersonal skills to build relationships with and to conduct professional and courteous phone conversations with internal and external customers.
- Must be results-oriented and self-motivated; strives to achieve targets and goals; is assertive and proactive.
- Excellent technical and analytical skills; ability to learn product lines in order to participate in promotions and probe effectively; ability to analyze data and compile reports as needed. Must be able to assimilate data and draw conclusions.
- Must possess a customer-focused mentality to meet and exceed our customer expectations.
- Ability to manage and execute multiple projects concurrently to successful completion, meet deadlines, and follow up in a timely manner through excellent organizational, planning, prioritization, and multi-tasking skills.
- Ability to work independently and be able to work in a team atmosphere.
- Strong selling and negotiation skills, the ability to independently negotiate and manage relationships with various customers, as well as execute key sales strategies.
- Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints.
- Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.
- Strong work ethic and an ability to excel within a rapidly changing and growing organization.
- Ability to travel for training & team meetings; up to 10%
- Vernon Hills, IL (hybrid: 3 days onsite, 2 days remote)
- Direct Hire
- Salary Range: $60 - $74k, depending on location, experience, and qualifications. Plus commission.
- Benefits coverage begins day 1, including the following:
- Medical, Dental, Vision Insurance
- Disability Insurance
- Life Insurance
- 401(k) company match
- Paid Time Off (15 days annually)
- Paid Holiday time (10 company-designated days)
- Tuition Assistance
- Additional benefits available with the company package