Customer Support Specialist

WIFI GIZMOS LLC

  • Elmwood, LA
  • $14.00-16.00 per hour
  • Permanent
  • Full-time
  • 1 month ago
Benefits:
  • Competitive salary
  • Flexible schedule
  • Paid time off
  • Training & development
Job SummaryWe are seeking a Full Time or Part Time Support Specialist to join our team in our Elmwood office. Our office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. In this role, you will communicate with our customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer savvy.Responsibilities
  • Handle inbound/outbound calls and emails
  • Identify the customers' needs, collect relevant information, and provide solutions
  • Use best practices in customer service techniques to develop rapport and build relationships
  • Document all interactions
  • Attend training to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience in Customer Service and Administrative roles
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Must be able to type accurately and efficiently
  • Understanding of active listening techniques
  • Highly organized with the ability to prioritize projects and manage time effectively
Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities

WIFI GIZMOS LLC