Front of House Manager (PT)

• Collaborate with management to implement Front of House policies and standard operating procedures

• Serve as day-of lead for public and private events, ensuring the lobby, theatre(s), restrooms, and other public spaces are clean, welcoming, and guest-focussed.
• Open and close multiple venue spaces as scheduled.
• Lead pre-show FOH staff meetings to review event details, safety protocols, and logistical assignments.
• Support client tours and event walkthroughs as needed.
• Coordinate with full-time FOH Manager to execute ADA accommodations and guest services with care and detail.
• Ensure signage, furniture, playlists, and wayfinding materials are correctly placed and maintained.
• Monitor event flow and support guest-facing areas including lobbies, entrances, and restrooms.
• Ensure FOH event notes are captured in a post-show report at the end of each shift.

• Conduct a pre-show briefing with ushers and volunteers (safety, procedures, special needs, etc.).
• Supervise ushers, floor captains, bartenders, and volunteers during events.
• Verify attendance and readiness of FOH staff and volunteers.
• Provide backup for understaffed roles, such as ushering or concessions, when necessary.
• Support training of new volunteers and staff in event flow and customer service expectations.
• Greet patrons and ensure a positive customer experience.
• Address late seating, accessibility needs, or special accommodations.
• Handle customer complaints or issues in a professional and timely manner.
• Monitor crowd flow and help minimize wait times at entry points and concessions.
• Coordinate with the box office and confirm ticketing setup and audience numbers, and scanning devices
• Monitor audience behavior (use of phones, disturbances, etc.).
• Remain available to assist staff or patrons discreetly during the show.
• Oversee audience exit and ensure areas are left in good condition.
• Collect lost-and-found items and secure them properly.
• Debrief with staff/ushers; log any incidents or maintenance needs.
• Lock up and secure front-of-house areas as required.
• Assist with special events, receptions, or post-show discussions.
• Other related duties as needed.

• Be the primary point of contact for front-of-house emergencies (medical, fire alarm, evacuation).
• Maintain clear communication with backstage, technical crew, and security.
• Ensure exits are clear and accessible throughout the performance.
• Know and execute the theatre's emergency and first aid protocols.

• A warm, outgoing, and friendly personality is essential—must genuinely enjoy making every guest feel welcomed and valued.
• Must embody a spirit of hospitality while having the confidence and discernment to enforce policies with firmness and grace when needed.
• Strong leadership instincts and the ability to stay calm, clear-headed, and supportive during high-pressure or fast-moving events.
• Prior experience in house management, stage management, live events, hospitality, or guest services strongly preferred.
• Excellent communication skills with both patrons and team members.
• Familiarity with ADA compliance, emergency response, and safety best practices is a plus.
• Availability to work evenings, weekends, and occasional late nights is required.

• This position reports to the House Manager and/or Audience Services Manager
• This position’s direct reports (day of) are:

• Front of House Associate
• Bartender
• Ushers
• The position often interacts and collaborates with the Box Office Staff, Event Manager, Venue Technical Supervisor, and General Manager.

• Pay Rate/Range: $19.00–$21.00 Per Hour, depending on experience.
• 20-30 Hours Per Week

JazzHR