We are seeking a Technical Support Specialist with a strong maintenance background and excellent customer communication skills. This role is ideal for someone who enjoys troubleshooting, solving problems, and ensuring customers receive clear, effective support.Key Responsibilities:Provide technical support to customers via phone, email, and in personDiagnose, troubleshoot, and resolve product or equipment issuesLeverage previous maintenance or repair experience to guide customers through solutionsDocument service requests, solutions, and follow-up actions accuratelyCollaborate with internal teams to escalate and resolve complex technical problemsProvide clear instructions and training to customers to prevent future issuesMaintain a strong customer-focused approach with patience and professionalismQualifications:Previous experience in maintenance, repair, or technical support (manufacturing, mechanical, electrical, or related fields preferred)Strong problem-solving and troubleshooting abilitiesExcellent verbal and written communication skills with the ability to explain technical concepts to non-technical usersAbility to multitask, prioritize, and stay organized in a fast-paced environmentCustomer-first mindset with proven ability to build trust and maintain positive relationships
