Senior Manager, Fulfillment Learning & Development

Flexport

  • Phillipsburg, NJ
  • Permanent
  • Full-time
  • 7 days ago
About Flexport:At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes-from emerging brands to Fortune 500s-use Flexport technology to move more than $19B of merchandise across 112 countries a year.The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.Senior Manager, Fulfillment Learning & DevelopmentAt Flexport, we're transforming global logistics - and that transformation starts on the warehouse floor. As Senior Manager, Fulfillment Learning & Development, you'll architect the programs that shape the knowledge, safety, and skills of thousands of associates across our fulfillment network.This role is foundational to our strategy of building a world-class operations team. You'll design, deploy, and scale best-in-class onboarding, training, safety, and development mechanisms - from Day 1 through long-term career growth. Your work will ensure every associate and frontline leader is equipped to execute safely, consistently, and with operational excellence.What You'll Own🚀 End-to-End Onboarding & Training
  • Launch a best-in-class Day 1 New Hire Orientation, building a consistent foundation across all sites.
  • Create a progressive Day 1-30 training schedule aligned to site readiness, role complexity, and productivity milestones.
  • Build and scale a Train-the-Trainer and Ambassador Program to drive peer mentorship, skills transfer, and cultural onboarding.
🦺 Safety, Compliance & Process Audits
  • Standardize and maintain all safety training content and certifications (PIT, OSHA, ergonomics, etc.).
  • Design and implement audit mechanisms (e.g., polybag compliance, receive audits, pick/pack quality).
  • Collaborate with site and network safety teams to embed a proactive safety culture and drive compliance ownership.
📘 Knowledge & SOP Management
  • Own and scale Flexport's Confluence-based knowledge library, including training guides, process videos, and role-specific SOPs.
  • Build a dynamic Critical Roles Matrix that maps required skills, certifications, and cross-training pathways by site and role.
  • Create and govern Manager Standard Work checklists to ensure leadership consistency in daily execution.
📊 Learning Systems & Capability Development
  • Own the Learning Management System (LMS) and ensure accurate tracking of certifications, completions, and training history.
  • Develop Tier III Development Mechanisms that prepare high-performing associates for leadership pipelines.
  • Analyze data and performance trends to optimize learning velocity, identify bottlenecks, and improve program ROI.
⚙️ Tools, Tech & Mechanism Implementation
  • Act as the business owner for L&D tools, including LMS, mobile onboarding experiences, and digital training delivery.
  • Partner with Product, IT, and Ops Excellence to launch tech-enabled learning solutions (e.g., videos, QR-coded SOPs, interactive tools).
  • Pilot new formats such as gamified assessments, just-in-time microlearning, or video walkthroughs at stations
What You Bring
  • 8-10+ years of experience in Learning & Development, Operational Training, or Workforce Capability within fulfillment, logistics, or manufacturing environments.
  • Deep experience building and scaling training programs for large, distributed hourly and frontline populations.
  • Familiarity with safety programs (OSHA, PIT), audit mechanisms, and compliance training.
  • Experience designing and managing content libraries and knowledge systems (Confluence, SharePoint, or similar).
  • Expert-level project management and cross-functional leadership.
  • Bachelor's degree required; Master's preferred.
Bonus: Lean Six Sigma training, adult learning certification, or safety compliance credentials.Commitment to Equal OpportunityAt Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at for additional information.

Flexport