Part Time Sales Lead - Hampton Walmart
Build-A-Bear
- Hampton, VA
- Permanent
- Part-time
- Leads a team of associates to consistently model the Experience First standards and behaviors
- Communicates clear expectations and holds the store team and self accountable for achieving all brand, performance and behavior standards
- Energizes associates to ensure proper coverage, exceptional Guest service, completion of daily tasks and adherence to company standards
- Delegates to associate team effectively
- Maintains a positive and motivational style in all communication and actions to promote productivity and ownership
- Drives associate engagement by recognizing and rewarding employees for outstanding performance
- Builds a highly satisfied and loyal customer base through engagement, conversion and capturing Guest information for the loyalty program
- Audits daily punches to ensure accuracy and compliance with BABW payroll and timekeeping policies and procedures
- Adheres to and enforces all BABW store security and cash management policies and procedures
- Ensures store is always Grand Opening ready by following opening and closing procedures
- Operates and maintains all IT systems in accordance with policies and procedures
- Uses good judgment and partners with his/her Chief Workshop Manager to make necessary decisions within the company’s guidelines
- Insures compliance with all company policies and procedures as well as federal, state, local and provincial laws.
- Communicates any Guest service and/or and associate issues to the Chief Workshop Manager in a timely fashion and collaborates on resolution of all issues
- Uses the Make Behaviors and Experience First® station standards to provide a personalized, enjoyable and memorable experience for Guests of all ages
- Invites potential Guests to come in and learn about our store
- Promptly welcomes and greets all Guests with a smile
- Engages Guests in conversation through open-ended questions and assesses reason for visit. Utilizes this information to help Guests find the perfect product and convert those “just looking” into a sale
- Informs Guests of all current promotions and points out our newest product
- Explains the Build-A-Bear Workshop process and assists Guests in choosing, stuffing, dressing, naming, and taking home (purchasing) a new furry friend
- Contributes to total store results by recommending items to maximize sales and enhance the Guest’s experience
- Insures Guests are aware that we offer parties for all ages and all occasions
- Supports our company party commitments by delivering a great party experience
- Is aware of workshop sales goals, Guest satisfaction expectations, and promotional objectives
- Maintains visual and housekeeping standards to create the brand experience unique to Build-A-Bear Workshop
- Follows all company policies and procedures including but not limited to Cash Management, Attendance, and Store Security
- All other tasks as may be assigned by store management
- Ideal candidate is a BABW associate with a minimum of one + years of experience providing exceptional Guest service in the workshop
- Available for a flexible schedule that meets the needs of the business
- Minimum of high school diploma or GED equivalent. College degree a plus
- Is ambitious and success oriented.
- Outstanding leadership and selling skills
- Models personal and professional integrity
- Excellent interpersonal communications skills, including verbal and written communication
- Organized and planful; pays attention to details
- Is flexible and adaptable in a fast paced work environment
- Fosters a high energy environment and demonstrates an appreciation for children of all ages