Youth Sports Assistant Operations Coordinator
Soccer Shots
- Nashville, TN
- $30,000-34,000 per year
- Permanent
- Full-time
- Dental insurance
- Health insurance
- Paid time off
- Maintaining program seasons including master calendar and registration system.
- Managing the program schedule, cancellations, and rescheduling process, which includes but is not limited to, notifying parents, updating Facebook, updating calendars, and communicating updates with site/facility representatives and parents.
- Assist the Operations Coordinator and Coaching Department to maintain the master coach schedule, handling cancellations and reschedules, as needed.
- Managing the registration and enrollment process at all sites.
- Delivering exceptional customer service with parents, directors, and partners to improve NPS scores.
- Coaching 15 - 20 sessions per week depending on business need
- Assist with implementation of season marketing plan for programs including publishing
- Participate in running program demos, distributing registration forms and brochures, hanging lobby and classroom posters, and in-school displays, distributing final reminders, placing bandit signs, and promoting public programs
- Represent Soccer Shots at industry events, open houses, etc.
- Foster the relationship with current partners via site visits, attending events, call check-ins, etc.
- Provide leads in the territory served
- Use all available resources to maximize enrollment at assigned locations
- Health Insurance (Medical, Dental, Vision)
- Health Savings Account
- Retirement plan with 3% company match / SIMPLE IRA
- Eligible for quarterly customer satisfaction bonus and bi-annual growth bonus
- 10 PTO Days
- 10 Paid holidays
- Professional development reimbursement
- For Soccer Shots to have a reputation of excellence. An objective measure of each territory’s reputation for quality will be learned in the Net Promoter Score survey conducted at the end of each season
- To be a Top 10% franchise in participant registration and revenue (in category) and per capita rating and to meet and exceed seasonal and annual enrollment and revenue goals
- Meet weekly, seasonal, and annual timelines and deadlines. Develop systems to stay organized, keep good records, and be efficient with your time
- Meet seasonal performance goals. Go above and beyond company expectations to sell, promote and market our program prior to each season
- Provide excellent customer service by communicating through newsletters to parents, and phone calls/visits with center directors
- Adhere to all company policies and represent Soccer Shots with professionalism and integrity
- The performance will be reviewed after the first 60 days of employment
- Objectives of the position and company expectations will be reviewed quarterly through a meeting with the supervisor
- Soccer Shots will perform an annual review in December of each calendar year