Servicing Support Specialist

Lentegrity

  • Foothill Ranch, CA
  • Permanent
  • Full-time
  • 1 day ago
TitleServicing Support SpecialistReports ToServicing Operations SupervisorLocation27442 Portola Parkway Suite 250 Foothill Ranch, CA 92610 (Hybrid Home/Office)DepartmentLoan ServicingStatusNon-ExemptJob Seekers interested in these key words might be a fit for this position: Organizational Skills, Flexibility, MS Office, Accuracy, Data Entry, Detail Oriented, Scanning, Problem Solving, Multi-Tasking.SUMMARY: The Servicing Support Specialist is responsible for overseeing various workstreams within the servicing department, including following-up on insurance claims, managing critical workflows such as bankruptcy cases, SCRA requests, and other special circumstances. This position will work collaboratively with Customer Service, Collections and Servicing Operations Supervisors to ensure all critical operational tasks are completed as expected per service-level agreements.RESPONSIBILITIES:
  • Review and assess all insurance claims for accuracy and workflow adherence.
  • Follow-up with insurance companies to timely updates relative to claim coverage.
  • Collaborate with insurance adjusters to ensure complex claims do not become stale.
  • Review claim settlements for accuracy and vehicle description to ensure actual-cash value return.
  • Review invoices and completed repair work and approve repair shop payout.
  • Prepare and file legal documents related to specific bankruptcy cases.
  • Handle bankruptcy and court-related correspondence.
  • Leverage PACER to communicate with trustees, attorneys, and courts.
  • Investigate and respond to direct (mailed in) customer disputes according to department procedures and by department deadlines.
  • Investigate and respond to indirect credit (e-OSCAR) disputes according to department procedures and by department deadlines.
  • Modify tradelines for customers through e-OSCAR website according to department procedures.
  • Follow-up and update spreadsheet with upcoming dispute deadlines through e-OSCAR website.
  • Handling of “special state payoff” accounts by sending out either a paid in full letter, a copy of contract, or sending out the actual physical contract.
  • Keep track of ordered contracts (in house) by saving orders to the L-Drive.
  • Respond to customer inquiries for military service members and dependents related to the SCRA regulation, policies and related customer service requests.
  • Provide timely written communication to customers to respond to their inquiries related to SCRA.
  • Complete document review and validation related to SCRA requests.
  • Assist with daily correspondence and departmental distribution.
  • Assist with basic payment processing tasks such as due date changes, extensions, or non-monetary requests.
  • Assist with various title clerk activities if needed.
QUALIFICATIONS/REQUIREMENTS:
  • Must be able to demonstrate strong oral and written communication skills, including but not limited to the ability to generate high-level business correspondence.
  • Ability to self-start and work independently with minimal supervision.
  • Ability to work in an accurate, detail-oriented, and highly productive manner.
  • Strong verbal/written communication skills and organizational skills with the ability to multi-task and react quickly in a fast-paced environment.
  • Must be proficient in Microsoft Word and Excel.
  • Ability to meet deadlines consistently.
  • Excellent analytical, oral and written communication, problem solving and negotiating skills required.·Ability to exercise good judgment, maintain a high level of productivity, exhibit a professional demeanor, and possess a mature presence.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.ADDITIONAL REQUIREMENTS:While performing the duties of this job, the employee may perform some or all of the following physical activities: Use hands to finger, handle, or feel; and talk or hear; walk; reach with hands and arms; sit, stand, stoop, kneel, crouch, or crawl; lift and/or move up to 10 pounds; use sight, including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus; and hear in a work environment with a moderate noise level. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.About LentegrityOur Vision is supported by three pillars forged in our unwavering commitment to building strong and lasting business relationships not only with our lending partners but also our employees and borrowers:PurposeTo provide borrowers and dealerships with the most positive experience in the origination, ownership and servicing of every vehicle all while creating a positive culture in the workplace for our employees.MissionLeverage our core principles to become the lender of choice and a trusted partner to our expanding dealer network while building loan portfolios that create value for Lentegrity, its lending partners and its investors.Values
  • Integrity
From the CEO to our entry level staff the principles of honesty, decency and fairness are the foundation of our core values and are reflected in all our interactions and business transactions.
  • Teamwork
Our management team and staff were recruited and hired based on their work-ethic, knowledge, mutual respect and ability to collaborate effectively with one another. We will always seek to instill these values in all of our employees.
  • Service
We will always strive to provide the gold standard in service, not only to our borrowers, but also to our dealers and partners.
  • Consistency
Consistency will be evident in every aspect of our business, from credit decisions to customer service, collaboration and staffing. We pledge to hire and retain team members that share our core values in support of our Vision.BenefitsWe offer an exceptional and enthusiastic work environment, competitive benefits, progressive career opportunities, a casual dress code and strive to ensure every Team Member is empowered to work to their optimum potential.Lentegrity offers Team Members:
  • Extensive growth opportunities with an emphasis on promoting internally
  • An atmosphere that is collaborative, innovative and challenging
  • Ongoing learning and development opportunities, including access to over 3,500 self-paced courses, instructor-led virtual training classes and 25,000+ books in online, audio and summary formats.
  • Competitive compensation
  • Excellent benefits package that includes comprehensive Medical/Dental/Vision, Health Savings Plans, 401(K) match, 24/7 counseling and consultation services (EAP), Adoption Assistance, optional Commuter benefits and more.
Pay Range:Base salary: $18.65-$23.85 per hourProud to be an Equal Opportunity EmployerLentegrity is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.PrivacyPlease take notice that Lentegrity, LLC collects certain information about our job applicants and employees. Learn more about your rights in our California Privacy Notice: https://lentegrity.com/Forms/NoticeToApplicants.pdf

Lentegrity