Pay: $25.00/hrThe Senior Hospitality Associate position is responsible for providing hospitality and catering services as a client site including conference room set-up, reception assistance and other general office support as needed (copy, mail and intake functions)Job duties(* denotes an “essential function”)■ * Check conference room and meeting scheduler throughout shift and make note of any changes to ensure meetings are set-up accurately.■ *Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc.■ * Clean up conference rooms after use and return property to vendors if necessary.■ * Prepare coffee and other beverages in assigned kitchens each morning.■ * Clean up coffee makers in each kitchen in the evening.■ Communicate with supervisor or client on meeting request concerns or deadline issues.■ Maintain inventory of catering supplies and order supplies as needed.■ *Place orders for food and beverages for use during meetings■ Assist in training new hires.■ * Prioritize work flow.■ Assist in process improvement ideas.■ Answer telephone in hospitality center.■ Adhere to Williams Lea Tag policies in addition to client site policies.■ Use equipment and supplies in a cost efficient manner.■ Must be able to lift up to 50 lbs. on a regular basis.■ Provide back-up support to Reception and/or Office Services as needed.Job qualifications■ High school diploma or equivalent.■ Minimum of one (1) year Hospitality services experience in a legal, banking or corporate environment or three (3) years of experience in hospitality, restaurant or housekeeping industry■ Able to make independent decisions that conform to business needs and policy.■ Strong interpersonal communication skills required.■ Excellent organizational skills required.■ Must be able to meet deadlines and complete all projects in a timely manner.■ Strong attention to detail is required.■ Must work well in a team environment.■ Professional attire and demeanor required.■ Good written communication skills.■ Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.■ Ability to work in a fast paced, high energy environment.■ Ability to work on multiple projects simultaneously.■ Ability to operate basic audio/visual equipment.■ Professional telephone demeanor.■ Ability to anticipate client’s needs for meetings and events.■ Must be self-motivated with positive can do attitude.■ Proven customer service skills are required in order to create, maintain and enhance customer relationships.
