Assistant General Manager - Jared Jewelers - Parkway Square Shopping Center
- Tukwila, WA
- Permanent
- Full-time
- Completion of Information Security Privacy Awareness Quiz with a passing score
- Completion of Safety First Quiz (Akron-Based Team Members) or the 2016 Safety Curriculum (Dallas-Based Team Members with a passing score
- No Code of Conduct written counseling within the past six months
- Meets all expectations (Akron-based Team Members) or Achieved Requirements (Dallas-based Team Members) on last Performance Appraisal
- Completion of Minimum Training Requirements training module (Found on Signet Learning Portal) and completion of the Minimum Training Requirements Quiz with a passing score.
- Assumes the duties and responsibilities of the General Manager in his/her absence.
- Contributes to an environment of total customer satisfaction by making the customer's needs the first priority.
- Exerts maximum effort to achieve store sales projections.
- Assists in maintaining daily focus among all associates on standards achievement.
- Assists in enforcing all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
- Assists the General Manager in sales training, store meetings, and role plays as directed by the General Manager.
- Assists the General Manager in the recruiting and selection of personnel. Interviews and screens as necessary.
- Understands and enforces all store policies and practices. Protects the Company's interests at all times.
- Learns all features and benefits of the merchandise. Provides expert knowledge regarding quality, value, warranties and services. Completes Diamontology and GIA Gemology courses.
- Acts in a manner to earn the respect of others. Maintains a neat, professional appearance.
- Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals. Encourages and promotes a cooperative, team spirited work atmosphere among fellow Team Members.
- Consistently monitors the flow of customers at each counter and identifies when to shift personnel from one department to another to provide superior customer service.
- Investigates and handles customer complaints quickly, efficiently, and courteously.
- Assists in implementing and administering merchandise and advertising programs, merchandise displays in showcases and inventories as directed. Reports customer comments and requests to management.
- Monitors the saleability of merchandise by spot checking cases and displays for proper tickets that are clean and legible. Also ensure that merchandise is properly displayed.
- Develops a full understanding of all sales, credit, administrative and security policies, procedures and duties. Develops a full understanding of store promotions (i.e., credit programs and special events).
- Assists General Manager in the supervision of sales, office and inventory personnel. Recommends promotions when appropriate.
- Develops technical knowledge of repairs and custom design services. Estimates cost on watch and jewelry repairs. Executes minor repairs as needed.
- Assists in monitoring the inventory control function, as directed by the General Manager.
- Assists in store maintenance, both inside and outside, by delegating or performing these duties.
- Performs other duties as assigned.
- Adheres to all established security and loss prevention policies.
- Ability to achieve outstanding sales performance.
- Professional approach and image.
- Positive, enthusiastic attitude.
- Tactful, friendly in dealing with others; team spirited work style.
- Ability to plan, organize and supervise the work of others.
- Ability to accept responsibility, make decisions, and delegate when appropriate.
- Excellent interpersonal communication skills.
- Excellent floor awareness to provide superior customer service.
- Willingness to work under immediate supervision.
- Ability to understand and follow written and verbal directions.
- Ability to persuade and influence others.
- Ability to be of service to others.
- Excellent product knowledge.
- Willingness to exert time and effort necessary to attain goals.
- Reliable and dependable.
- During non-peak periods, general managers should aim for a five-day, 40-hour work week.
- Schedule based on the right time to effectively run your business.
- A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind: :
- Operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.