Service Manager
Master's Transportation
- Nashville, TN
- $65,000-75,000 per year
- Permanent
- Full-time
We are searching for a Service Manager that is extremely detailed, exhibits a high sense of accountability for workload, and enjoys process improvement and management. The right candidate will have the ability to manage multiple tasks and priorities and is a self-motivated individual who can actively engage.About Master’s Transportation:
Master’s Transportation is one of the nation’s leading providers of rental, lease, and purchase of transport vehicles. We strive to make a significant and positive impact in the transportation industry through our commitment to quality and safety. Our core values guide us in all that we do, inspiring us to “Move People Forward”.What it’s Like to Work Here:
Ask our employees and the one word they’d use to describe working at Master’s Transportation is “great.” Our team members all share a positive attitude, problem-solving abilities, and patience, enabling them to provide excellent customer service even during fast-paced shifts. Our culture, plus continuous opportunities for growth, have resulted in an industry-low turnover rate. Don’t miss out on this opportunity with us!Why Work Here?Great culture, pay, benefits, and room for growth.Job Title: Service Manager with Continuous Opportunities for Growth!A Day in the Life as a Service Manager:
Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory. Setting up and maintaining a service desk and evaluating its efficiency. Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service. Monitoring department issues and client complaints to create methods to lessen recurring issues. Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met. Maintaining strong relationships with manufacturers, dealers, and sales representatives. Helping to train new employees in company procedures. Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.Qualifications:
- Good communication.
- Good judgment.
- Previous sales and management experience may be advantageous.
- Strong industry knowledge.
- Excellent leadership, communication, sales, and customer service skills.
- Computer literacy and good organizational skills.
- Strong creative thinking and problem-solving skills.
- The ability to work under pressure and handle stress.
- Problem-solving.
- Quick-decision making.
- Planning and organization.
- Good Moral Compass & Integrity.
- Works Well with Teams.
- Proficient in MS Office & Other Systems.
- Knowledge of business and management principles.
- Required: High School Diploma or GED.
- Paid Time Off.
- Health, vision, dental, long & short-term disability, and life insurance.
- 401K with company match.
- Flexible Spending and Health Savings Accounts.
- Discounts for travel, entertainment, and more.
- Paid Holidays.
Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position.
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