Administrative Assistant II - Head & Neck Surgery (Westwood)

UCLA Health

  • Los Angeles, CA
  • $26.42-37.49 per hour
  • Permanent
  • Full-time
  • 23 hours ago
DescriptionUnder the direction of the manager, you will provide administrative services associated with a busy medical clinic. Act as a key patient contact in the appointment and registration desk area, following the world class practices of CI-CARE. You will schedule patients using the electronic medical records system, collect and update demographics, perform insurance verification and authorizations as necessary. You will also greet and check-in patients and perform cash collections and ensure that proper procedures and policies are followed. As an Administrative Assistant II, you will act as a liaison between the patients, providers, nursing staff, house staff and health system administration. Other duties as assigned by the manager.Salary Range: $26.42 - $37.49 hourlyQualificationsRequired:
  • Excellent organizational skills to work in a multi-function office with minimal supervision.
  • Knowledge of CPT codes, ICD10, and performing insurance authorizations
  • Skill in writing concise, grammatically correct correspondence, reports and manuscripts.
  • Proper telephone etiquette.
  • Knowledge of medical terminology.
  • Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload, changes in assignment, pressures of deadlines and competing requirements.
  • Skill in interacting diplomatically with the public including patients, other health care providers and students.
  • Ability to handle sensitive material and information with confidentiality and discretion.
  • Ability to schedule and encounter patients with speed and accuracy using the electronic medical records system
  • Ability to meet and exceed the CI-CARE standards.
  • Ability to obtain authorizations in a timely manner
  • Ability to work occasional overtime
  • Ability to have flexibility in work schedules and locations as needed
Preferred:
  • Knowledge of UCLA policies and procedures and cash collections
  • Previous experience working in an outpatient clinic setting.

UCLA Health