Operations Manager
Paul Davis
- Lancaster, PA
- $85,000-110,000 per year
- Permanent
- Full-time
Join the Paul Davis Team!Operations Manager
Salary - $85,000-$110,000 compensation + bonus opportunityThe Operations Manager is responsible to recruit and coach all team members to build a strong performance based office. This role will support the company goals and strategies of the Company Owned Operations.Paul Davis Company Owned Stores offer excellent benefits to all full-time employees
- Medical, Dental, Vision & 401(k) benefits
- Paid Holiday, Vacation & Sick Days
- Cell Phone Allowance
- Vehicle or Vehicle Allowance per company discretion
- Advancement Opportunities
- Life Insurance
- Paid maternity leave, paternity leave, adoption leave
- Recruit and coach team members, promote teambuilding and engagement in the office
- Schedule and conduct department and company meetings and weekly GS&R's with direct reports
- Coordinate and discuss financial/operational matters on a regular basis with finance personnel and department leads
- Communicate and collaborate with PDO Holdings operations and accounting leadership on financials/operations of the office
- Develop a business plan to achieve profitability goals
- Responsible for expense budget maintenance
- Monitor bank lines of credit, cash flow, and A/R for overall bank relationship status
- Review and discuss sales performance with operations manager/department managers and marketing lead
- Review job reports, WIP, and customer relations with AGM for backlog/contracts signed but jobs not started/flow of WIP/quality control/customer complaints.
- Discuss and review marketing plans and objectives with Sales lead
- Attend company marketing and business development events
- Review plans and needs of the company
- Review staffing and operational changes needed by departments
- Participate and lead in the recruitment, hiring, and onboarding process of A players
- Responsible for coaching and developing A players with leadership development skills and position development skills
- Conduct and Complete weekly GS&R meetings with direct reports
- Complete Goal Setting & Review meetings with direct Manager
- Participate in monthly GM meetings and required company meetings
- Implement, follow, and communicate company policies and procedures
- Ensure proper communication between departments
- Ensure compliance with Franchise Agreement and Operations Manuals
- Ensure compliance with third party administrator in respect to insurance guidelines
- Responsible for maintaining participation on insurance carrier programs
- Responsible for resolving escalated customer service matters
- Professionally represent the Paul Davis Restoration principles of honesty and integrity
- Represent the company's Vision, Mission, Values and 10 Serving Basics
- Knowledge of Microsoft Office applications (Outlook, Word, Excel)
- Knowledge of our main operating systems; RMS and Xactimate
- Knowledge of the restoration industry
- Knowledge and ability to read and write mitigation and reconstruction estimates
- Knowledge of Project Management
- Knowledge of business development
- Customer Service Skills
- Communication skills (verbal and written)
- Coaching skills
- Problem Solving skills
- Situational Leadership skills
- Ability to read, interpret, and manage financial statements
- Ability to manage, lead, and coach a staff within an operation
- Ability to create documents/contracts
- Ability to work office equipment (printer, phone system, computers)
- Ability to work independently
- Ability to work in a team environment and develop staff
- Ability to coordinate and manage jobs within the same time frame
- Ability to promote and sell our company and service
- Ability to pass maintain an acceptable background check and motor vehicle record check
- Stress Management and Composure
- Maintain a level of confidentiality
- Other duties as assigned
- Bachelor's Degree in Construction Management, Construction Engineering, Business Management or related field
- Five plus years' experience in a Management role
- Five plus years' experience in a Project Management and/or Estimator role
- Experience with reading and interpreting financial statements
- Five to ten years' experience in restoration or construction field
- Sales experience
- General Contractor's License
- Leadership Development Trainings
- IICRC certifications
- Must be able to stay in a stationary position up to 75% of the time
- The person in this position needs to occasionally move about a customer job site (indoors and outdoors)
- Occasionally ascends and descends a ladder to service customer sites
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
- Must be able to observe and perceive information on a computer and documents
- Must be able to communicate and converse with customers over the phone and face to face
- Occasionally will lift up to 50lbs
- Ability to safely operate a company vehicle
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.Disclaimer
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or localCompensation: $85,000.00 - $110,000.00 per yearSince 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.Our Vision:To Provide Extraordinary Care While Serving People In Their Time Of Need.Our Values:Deliver What You PromiseRespect The IndividualHave Pride In What You DoPractice Continuous ImprovementOur Mission:To provide opportunities for great people to deliver Best in Class results