**Rock Star Needed** We are a busy multi-disciplinary therapy clinic looking for a full time 36-40 hrs front desk individual who will be responsible for the daily administrative functions of the clinic, acting to support patients while adhering to company policies and standards.This position may be for you if you are a positive, dynamic, self-motivated, well-organized, task oriented, reliable, dependable, lifelong learner mentality, solution-oriented ROCK STAR who loves the idea of developing scripts and systems for office processes, and for an outstanding patient experience.This position is NOT for you if you require micro-management, spend more time focusing on problems rather than solutions, engage in office drama and gossip, have no interest in helping patients have a great experience, don't like the field of physical therapy, or are unable to take charge of your environment and role.This position is in an established clinic in Bellingham, WA. You must be able to work on a few Saturday mornings each year when we offer special events (you will be compensated for this). You will be able to fine-tune your schedule between desires/needs of co-workers. The salary and benefit package is competitive, with incentives for exceptional performance.If YOU are our Rock Star candidate, email your resume and put why you think you are the right person in your letter of interest, and put "Rock Star" in the subject line.Duties may involve all or some of the following:
Greeting/intake/registration/processing of new and existing patients
Appointment scheduling
Insurance coordination/verification
Collecting patient financial contributions
Collect and process mail
Telephone management
Processing referrals
Opening and closing tasks
Track and order office supplies
Discharge patient files
Assist clinical assistant, when necessary, with laundry, cleaning rooms and patient management
Assist with in-house promotion & marketing processes
Assist therapists when there is no clinical assistant available
We are looking for a qualified, motivated individual with a passion for creating an amazing patient experience who can:
Communicate effectively
Provide excellent customer service
Effectively manage patient flow
Respond to patient questions and/or concerns in a calm and helpful manner
Accurately enter and review patient data in the EMR
Prioritize and multitask on multiple projects with frequent interruptions
Essential Knowledge, Skills and Abilities:
Ability to establish lasting and effective employee relationships in a team environment
Proficiency using standard computer and office equipment
Good spelling, grammar, typing, data entry and phone skills
Ability to maintain patient privacy and confidentiality
Ability to adapt to process and procedure changes
Ability to thrive and grow in a fast-paced, learning environment
Medical office experience helpful, but not required
Our patients are in pain and a friendly, caring front desk greeting them each visit can brighten their day and aid in their recovery process.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.