Front Desk Agent - Capital Plaza Hotel

The Franklin Hotel

  • Frankfort, KY
  • Permanent
  • Full-time
  • 14 days ago
At Capital Plaza Hotel, we believe in creating memorable guest experiences “From Our Family to Yours.” As the first face our guests see, the Front Desk Attendant plays a vital role in making every stay exceptional. If you are welcoming, professional, and passionate about hospitality, we’d love for you to join our team.Compensation and Benefits: $12.00 - $13.00/ per hour. Full-time team members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and numerous other employee discount benefits through our HR provider LL Roberts.What You'll Be Doing:As a Front Desk Attendant, you will:
  • Welcome and check in guests with warmth, professionalism, and efficiency
  • Manage reservations, room assignments, and payments using our property management system
  • Provide guests with helpful information about hotel amenities, policies, and the local area
  • Handle guest inquiries, requests, and complaints with positivity and problem-solving skills
  • Collaborate with housekeeping and maintenance teams to ensure seamless service
  • Keep accurate records of room availability, charges, and guest accounts
  • Maintain a clean, organized, and hospitable front desk area
  • Uphold our service promise: delivering exceptional experiences every step of the way
What We're Looking For:
  • High school diploma required; hospitality or customer service experience preferred
  • Strong computer skills (Microsoft Word, Excel; hotel reservation systems a plus)
  • Positive personality with great communication and teamwork skills
  • Dependable, detail-oriented, and proactive problem solver
  • Flexible to work 1st shift, 2nd shift, weekends, and holidays
  • Ability to stand for long periods, bend, lift up to 40 lbs, and thrive in a fast-paced environment
Why You'll Love Working with Us!
  • Be part of a supportive, people-focused team (we love people—guests and coworkers alike!)
  • Gain hands-on hospitality experience in a respected local hotel
  • Opportunities to grow within Taylor Hospitality’s family of properties
  • Competitive pay and team-oriented work environment
Ready to be the face of Capital Plaza Hotel?
Apply today and bring your positive energy, hospitality spirit, and passion for people to our team.Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. and are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.About the Company: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.

The Franklin Hotel