Job Description:Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist – Riding Mowers to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C.Primary ResponsibilitiesResponsible for a covering a large territory for riding mower customer supportDiagnosing and repairing TTI riding mowers in the fieldRecruiting and training new service centers for riding mower repair programsTraining existing service centers within territory on current and new riding mowersBeing a subject matter expert on riding mower programsVisiting customer residences to diagnose and repair mowersVisiting service centers when needed for repair assistanceKeeping constant communication channels open with all TTI partiesConduct phone support for customer and service centers when neededProviding performance reports when requestedWork with engineering and project management on current issues identifiedKeep an organized and clean company provided work vehicle and toolsOther duties as assignedRequirementsExtensive travel within territory and some overnight staysMust be mechanically inclined - Specific rider repair training will be providedMust be able to problem solve and have critical thinking skillsPrior presenting and/or training skills preferredMust demonstrate strong written and oral communication skillsMust have the ability and desire to satisfy consumers and end-users with little guidance or management interventionEmpathy and ability to relate to customers is necessary
