Move-In Coordinator

• Oversight for all aspects of the resident move-in process.
• Welcomes new residents to the community, provides community and apartment orientation, introduces new residents to the community ambassador.
• Assists incoming residents with their transition to the community including providing keys, emergency fobs and general information.
• Conducts lease signing and lease renewal signing with residents and families.
• Collects insurance cards and medical information upon admission and as needed.
• Coordinates and supports nursing with complete documentation for new Assisted Living and Memory Care residents.
• Coordinates refurbishing, cleaning and inspection of apartments after move-out and before move-in with the Director of Building Services.
• Personally, ensures apartment readiness for all resident move ins.
• Schedules move in, move out dates, and on-site-transfers with the management team.
• Provides a detailed calendar for all departments as resident and apartment changes are made.
• Provides Food and Nutrition team with a food preference sheet and photograph of new residents.
• Communicates special needs or requirements for incoming residents to the appropriate members of the leadership team.
• Makes sure all information has been entered in the respective systems for a smooth transition from the sales and marketing team to the daily operations team.
• Assists the sales and marketing department with production reports and correspondence as needed.
• Supports the marketing team by assisting with tours, telephone inquiries, hosting functions, and community outreach.
• Serves as the Manager on Duty during assigned weekend and holiday shifts based on the community calendar.
• Ability to work flexible hours including nights and weekends, as needed.
• Valid Driver's License required.

• Associate's degree required, Bachelor's degree preferred or equivalent experience a must.
• Two-year minimum experience in a Sales and Marketing support role or customer service experience in a Senior Living community preferred.

Cedarbrook Senior Living