Sales Operations Specialist
- Akron, OH
- Permanent
- Full-time
- Manages and builds both internal and external custome relationships.
- Tracks and monitors spend against provided budget.
- Performs various administrative and operational functions as needed for sales meetings, presentations, customer visits, tradeshows, etc. as required.
- Participates in meetings, content prep and follow up communications.
- Consistently advocates for opportunities to improve processes and ensure seamless sales operations support.
- Collaborates with cross functional teams to develop/enhance process and facilitate workflow.
- Uses and endorses various sales tools and operational processes to support business objectives.
- Makes recommendations and collaborates to make decisions with a focus on profitability while maintaining customer satisfaction.
- Identifies problems and determines path to resolve with minimal Manager input.
- Partners with customers to update existing literature/marketing material. Engage and collaborate with appropriate internal groups as needed.
- Participates in and supports projects. Partners with appropriate teams.
- Analyzes data as needed or requested.
- Participates in forecasting and inventory management activities.
- Manages and audits reporting or other required data, ensures accurate program payment calculations and timely payments in support of programs as outlined in trade development plans/or other legal agreements.
- Tasks may include product changes, maintaining customer portal and digital asset management systems (includes additions, discontinuations, regular accuracy audits, etc.), customer questionnaires, no charge order entry.
- Becomes profificent and utiltizes all designated GOJO systems as required.
- High School Diploma required, associate degree or some college preferred.
- Minimum two (2) years' experience with customer service, administrative support, sales/operations/marketing support in a business-to-business environment required.
- Analytical skills required.
- Preferred experience in managing customer relationships and partnering, collaborating, supporting & engaging a direct sales function.
- Proficiency with all Microsoft Applications, especially Excel and PowerPoint.
- ERP system knowledge preferred. SAP a plus.
- Works under general supervision, relies on experience and judgment to prioritize, plan and accomplish tasks and goals
- Coordinates and communicates events/activities as appropriate with input from Manager
- This role does not directly supervise other GOJO team members