Night Utility

Grand Bohemian Asheville

  • Asheville, NC
  • Permanent
  • Full-time
  • 5 days ago
Overview:An inspiring career awaits you!The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!Grand Performers in qualifying roles may enjoy a range of benefits, including:
  • Marriott Employee Discounts Worldwide
  • Medical, Dental, Vision Insurance
  • Company-Sponsored Life Insurance
  • Short & Long-Term Disability Insurance
  • Tuition Reimbursement Program
  • 401(K) with Discretionary Company Matching Contributions
  • Employee Assistance Program
Responsibilities: JOB SUMMARYThe overall objective and purpose of the Night Utility position are to provide overnight security, housekeeping, and maintenance, and guest service support from 11:00 p.m. – 7:00 a.m. The incumbent is responsible for conducting routine safety and security inspections and accurately completing checklists, responding to guest requests, and performing maintenance and housekeeping tasks. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company. CORE RESPONSIBILITIESPrimary responsibilities and tasks include, but are not limited to the following:
  • Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
  • Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
  • Routinely walk the interior and exterior of the building and accurately complete a daily checklist
  • Direct and coordinate emergency response efforts as required
  • Respond promptly to questions, concerns, and requests. The follow-up to ensure the guest is satisfied
  • Use software program to communicate any deficiencies in the hotel
  • Log guest requests and concerns according to the standard operating procedure. Provide timely communication with departments.
  • Assist with arrivals and departures, including bell/valet service
  • Perform housekeeping tasks including but not limited to cleaning public restrooms as needed and replacing products such as toilet paper, lotions and paper towels, dust, vacuum, and mop public areas, maintain cleanliness, appearance, and ambiance of public areas to include but not limited to furniture, fixtures, artwork, baseboards, window sills, floors, rugs, carpet, sinks, toilets, and mirrors.
  • Empty trash containers and pick up debris
  • Perform maintenance tasks too including but not limited to staining woodwork, painting, buffing floors, and plumbing
  • Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
  • Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
  • Work proficiently in order to meet daily requirements
  • Solve problems proficiently
  • Secure lost items according to the specifications outlined in the standard operating procedure
  • Maintain a neat and organized work area
  • Maintain the integrity of Company proprietary information and protect Company assets
  • Maintain complete knowledge in the use of Empower and access according to specifications
  • Maintain complete knowledge and comply with company policies and procedures
  • Maintain neat, clean, and professional appearance according to standards
  • Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
  • Welcome and acknowledge guests with disabilities
  • Develop and maintain a positive working relationship and support the team to achieve our goals
  • Attend required training and meetings
  • All other duties as assigned, planned or un-planned
Qualifications: KNOWLEDGE, SKILLS, AND ABILITIESTo perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
  • Ability to perform all task related to overnight utility and proficiently use job-related software
  • Ability to remain calm in various situations and use sound judgment
  • Possess a guest service demeanor and outgoing personality with the ability to relate to diverse internal and external guests
  • Ability to read and interpret documents such as safety rules and procedural manuals
  • Ability to follow instructions, prioritize and multi-task
MINIMUM QUALIFICATIONS
  • High school diploma or General Education Degree- required
  • Minimum of 1-year experience in housekeeping or maintenance - required
  • Ability to communicate in the English language – required
  • Certified in CPR - required
WORK ENVIRONMENTThe work environment/conditions described herein are representative of those that an incumbent may experience.
  • Must be comfortable working in a shared space, with constant noise, without the use of a private office
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
PHYSICAL DEMANDSThe physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
  • While performing the duties of this job, the incumbent is regularly required to sit, stand, stoop, bend, reach and crouch for up to 8 hours on a daily basis.
  • Push, pull, and lift up to 40lbs
  • Reach with hands and arms, use fingers to handle or feel
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Grand Bohemian Asheville