Senior Learning Program Manager - Commercial Sales Capability
- Akron, OH
- Permanent
- Full-time
Sponsorship Available: No
Relocation Assistance Available: YesGoodyear. More Driven.About the PositionThe Senior Learning Program Manager - Commercial Sales Capability will be responsible for developing relationships and consulting with the North America Commercial product business unit (PBU), Commercial Tire and Service Centers (CTSC), Retread, and Aviation businesses to promote sales learning and development and capability building programs that link to business and organization performance objectives.This position will develop learning frameworks to facilitate achievement of both individual and business objectives based upon collaboration/consultation with business and Human Resource partners. This role will conceptualize, design, implement, and measure workable solutions and demonstrate the value, quality, and effectiveness of the program/project.Primary Responsibilities
- Actively build relationships with senior-level business leaders and business subject matter experts to gain valuable Commercial, CTSC, Retread, and Aviation business acumen/understanding of all associate and manager roles in the scope of this position.
- Actively participate in business staff meetings, townhalls, and other key business activities to ensure open lines of communication and proactively identify/consult on potential learning needs. Conduct learning needs analysis, audience analysis, and high-level learning design to construct all interventions for success.
- Consult with senior-level business leaders to determine performance goals, learning objectives, and project/program requirements (including technology, time, cost, audience/task analysis, etc.) that span the entire region/enterprise.
- Drive appropriate and sustainable learning/non-learning solutions to fit the target audience, achieve learning objectives, and reinforce desired behaviors. Mentor other Sales and Customer Capability associates on needs analysis and project management.
- Design/Develop instructional materials for instructor-led (classroom or virtual) training (facilitator/participant materials, performance support, and evaluation tools) that are easy to use, visually appealing, and accomplish business/learning objectives.
- Actively and effectively manage multiple projects and/or programs concurrently.
- Deliver in-person and virtual training, facilitate key strategic meetings, and create train-the-trainer strategy/tools that prepare master facilitators.
- Actively research best-in-class learning organizations and processes to understand emerging trends, tools, and processes in sales learning to work to incorporate these trends, tools, and processes within Goodyear. Inform/Communicate to Sales and Customer Capability team on these trends that align with business needs and strategies, as well as diverse needs of learners within the Sales organization.
- Manage third-party design/development vendor relationships and engagements throughout the entire procurement process.
- Participate in annual operating plan (AOP) process by forecasting annual learning spend, developing business case, and managing learning engagements to meet established AOP requirements.
- Bachelor's Degree in related field.
- Master's Degree desired.
- 5 or more years of experience in training, learning and/or leadership development in a manufacturing, sales, or corporate environment.
- Building relationships at all levels of the organization
- Leading, participating, or partnering in departmental or enterprise projects/programs
- Engaging custom learning vendors and manage the vendor relationships on key initiative/projects
- Managing successful cross-functional projects and balancing multiple priorities
- Designing, developing, and delivering learning solutions to achieve learning and business goals
- Instructional design capabilities - Desired
- Experience working with Salesforce - Desired