Follow Up Specialist - Accounts Receivable (Multiple Opportunities) *On Site
Sonic Healthcare USA
- Dripping Springs, TX
- Permanent
- Full-time
- Customer service duties include answering telephones politely and confidently for patients and others regarding billing inquiries and to resolving billing issues as well as making outbound calls to insurance to resolve balances/discrepancies.
- Act as a resource regarding insurance compliance guidelines.
- Accurately enter information provided by various sources to correct claims in regards to CPT and ICD-10 codes and send out results in a timely manner.
- Must be able to interpret and communicate Explanation of Benefits.
- Will audit accounts showing denials to resolve balances.
- Resolve invoice issues from outside laboratories for patients.
- Submit and retrieve eligibility requests through web portals.
- Communicate with Team Lead and/or A/R Supervisor on areas that may be improved and appeals minimized.
- Strong data entry skills, with the ability to meet production guidelines as set by A/R department policy.
- Ability to stay focused and perform job duties efficiently and accurately.
- Employee must comply with Sonic Healthcare USA’s compliance policies and procedures.
- Duties include but are not limited to the above mentioned responsibilities.
- Perform other duties as assigned.
- High School diploma or GED
- Typing (min 35 wpm) and 10 Key. MUST be able to demonstrate proficiency.
- Knowledge of computer technology and terminology
- Perform duties in a timely and accurate manner
- Maintain confidentiality of information
- Ability to communicate effectively at all levels within the company, with patients and physician office staff
- Possess effective work habits and ability to build/maintain work relationships
- Ability to read and comprehend English
- Ability to work under deadlines
- Minimum of two (2) prior related experience (medical coding, private insurance, laboratory and/or medical billing)
- Prior Customer Service experience
- Bilingual speaking skills/Spanish
- Experience in multitasking environment
- Competitive wages
- Medical, Dental, Vision, Life and AD&D, Short and Long Term Disability
- 401k Savings Plan and Employer Match
- Work-life balance, including Paid Time Off and Paid Holidays