Inbound Sales Specialist- Resi
WideOpenWest Finance
- Atlanta, GA
- Permanent
- Full-time
- Achieve a target number of connects, Conversion Rate, Bundle Sell-in and Whole-Home WiFi Sell-in - relative to budget
- Follow all established processes and procedures regarding installation, security (customer and company), order entry, and disclosure requirements
- Accurately assess individual customer needs and issues to recommend appropriate features, benefits and value of WOW!'s product. Working to sell all lines of business relative to marketing campaigns and initiatives
- Field inbound calls and make outbound calls with customers/potential customers expressing interest in WOW! products or services
- Maintain the sales leads database, and optimally perform outbound contact associated with the leads in an attempt to actively acquire new customers
- Follow the sales call handling process to improve sales potential
- Follows current company procedures, packages, and policies; additionally, communicate competitive information acquired through customer interaction with the management team
- Attend all mentorship and development meetings including huddles and participate with professional observations and feedback
- Embrace what we value and ensure all activity and communications entail Respect, Integrity, Servanthood and Ownership
- Other duties as assigned
- High school diploma or equivalent
- College education in Sales, Marketing or Business preferred
- At least one year of sales experience strongly preferred
- Able to read and interpret documents (scorecard metrics/data, safety rules, sales presentations, product information, and training materials)
- Able to present sophisticated information on the telephone to customers clearly and expertly
- Able to detail customer interactions in writing
- Use persuasive techniques effectively to overcome objections
- Like solving practical problems presented by customers
- have a resilient, positive attitude
- Thrive in a fast-paced call center environment
- Need to be windows proficient and capable of learning sophisticated billing systems (ICOM's or USHA experience a plus)
- Need to be Google Gsuite and Microsoft Office proficient
- Customer Relationship Management CRM (i.e. Salesforce) experience is helpful
- Experience using a dialer a plus
- regularly required to talk and hear
- required to use hands to type, handle objects and paperwork
- required to reach and hold on to items at chest level or reach above the shoulder
- required to use close vision and be able to focus
- required to sit or stand at a desk and field calls for a full workday in a call center environment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran