Care Coordinator - Vanderburgh County Indiana and surrounding areas - Remote
UnitedHealth Group
- Evansville, IN
- Permanent
- Full-time
- Serve as primary care manager for high medical risks / needs members with comorbid behavioral health needs
- Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs
- Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person's readiness to change to support the best health and quality of life outcomes by meeting the member where they are
- Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
- Provide referral and linkage as appropriate and accepted by member (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)
- Possess one of the following:
- Master's degree in social work
- Bachelor's degree in social work, psychology, special education, or counseling, and have 1+ years of experience in providing case management services to individuals who are older adults and/or individuals with physical or developmental disabilities and/or individuals determined to have a serious mental illness (SMI)
- Current, unrestricted independent licensure as a Registered Nurse in Indiana
- Licensed practical nurse (LPN) with 3+ years of clinical experience with older adults
- 1+ years of experience with local behavioral health providers and community support organizations addressing SDoH (e.g., food banks, non-emergent transportation, utility assistance, housing / rapid re-housing assistance, etc.)
- 1+ years of experience with MS Office, including Word, Excel, and Outlook
- 1+ years of experience in long term support services or working with older adults
- Resident of Indiana
- Reliable transportation and the ability to travel within assigned territory to meet with members and providers
- 2+ years of experience in long term support services or working with older adults
- Experience working in team-based care
- Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders)
- Demonstrated experience / additional training or certifications in Motivational Interviewing, Stages of Change, Trauma-Informed Care, Person-Centered Care
- Background in Managed Care
- Bilingual in Spanish or other language specific to market populations
- Ability to transition from office to field locations multiple times per day
- Ability to navigate multiple locations/terrains to visit employees, members and/or providers
- Ability to remain stationary for long periods of time to complete computer or tablet work duties