Service Desk Engineer
Staffing Solutions Enterprises
- North Canton, OH
- $23.00 per hour
- Contract
- Full-time
Contract Duration: 9 months (with potential extension)
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay Rate: Starting at $23/hour (based on experience)
Start Date: ASAPJob Overview:
We are seeking a highly motivated and skilled Service Desk Engineer with a strong technical background and a customer-first mindset. This role requires advanced troubleshooting abilities, a working knowledge of Microsoft environments, and some experience with PowerShell scripting. The ideal candidate will thrive in a fast-paced IT support environment and be dedicated to delivering high-quality technical assistance and support.Key Responsibilities:
- Provide first- and second-level technical support to end-users for hardware, software, and network-related issues in a Windows environment.
- Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, Microsoft Teams, Microsoft Cloud, and related applications.
- Manage user accounts, permissions, and access.
- Install, configure, and maintain computers, printers, and peripheral devices.
- Collaborate with other IT teams to improve systems, policies, and processes.
- Maintain account management documentation during onboarding and offboarding of employees.
- Track and manage IT inventory using spreadsheets (laptops, desktops, tablets, printers, accessories, etc.).
- Participate in IT projects and ad-hoc initiatives as needed.
- Serve as the initial point of contact for technical assistance via phone, email, Microsoft Teams, or in-person walk-ups.
- Perform remote troubleshooting and guide users through problem-solving steps.
- Escalate unresolved issues to higher-level support when necessary.
- Accurately document support interactions, problems, and resolutions in logs.
- Follow up with users to ensure issue resolution and satisfaction.
- Identify and suggest potential improvements to enhance support processes and end-user experience.
- 3+ years of experience in a Desktop Support, Service Desk, or Technical Support role.
- Proficient with Microsoft Azure / Active Directory and Microsoft Intune.
- Hands-on experience with Windows and Android environments.
- Strong understanding of desktop/mobile OS, hardware, and basic networking principles.
- Familiarity with office automation tools and common peripherals (e.g., printers, scanners).
- Ability to write and utilize PowerShell scripts for troubleshooting and task automation.
- Excellent communication and interpersonal skills.
- Strong analytical thinking and problem-solving capabilities.
- Ability to work both independently and collaboratively.
- Comfortable working under pressure with competing deadlines and priorities.
- Experience providing remote support with clear and concise user guidance.