Mid-level Help Desk Support Technician

Chenega

  • Washington DC
  • Permanent
  • Full-time
  • 23 days ago
Job Description:SummaryMid-level Help Desk Support TechnicianNavy Yard, Washington, DCAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers.The Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation and configuration.
Responsibilities
  • Perform technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages.
  • Install and test personal computers, printers, and other peripherals, configure the operating system, and load shrink-wrap programs and other application software programs.
  • Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
  • Other duties as assigned.
Qualifications
  • Associate degree or bachelor’s degree (preferred) from an accredited institution with 3+ years of experience OR
  • High school diploma or GED equivalent and an additional 5+ years of experience can be substituted for a degree
  • IT Certifications: CompTIA Certification A+, Network+, or Security+
  • Secret clearance required
Knowledge, Skills, and Abilities:
  • Understanding of desktops, peripherals, operating systems (Windows, macOS), and software applications.
  • Techniques for diagnosing and resolving hardware, software, and network issues.
  • Familiarity with installing and configuring PCs, printers, OS, and application software.
  • Basics of antivirus, firewalls, and data protection.
  • Ability to identify and fix hardware, software, and network issues.
  • Strong communication skills for helping users, both remotely and in person.
  • Hands-on skills to set up and configure PCs, peripherals, and software.
  • Analytical thinking for quick and effective issue resolution.
  • Ability to prioritize tasks and manage multiple support requests.
  • Quick learner in new technologies and systems.
  • Careful installation, configuration, and documentation to avoid errors.
  • Ability to explain technical processes in a simple, user-friendly way.
  • Managing multiple technical issues simultaneously without loss of quality.
How you’ll growAt Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.BenefitsAt Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.Learn more about what working at Chenega MIOS can mean for you.Chenega MIOS’s cultureOur positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.Corporate citizenshipChenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.Learn more about Chenega’s impact on the world.Chenega MIOS News-Tips from your Talent Acquisition TeamWe want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:Chenega MIOS web site -Glassdoor -LinkedIn -Facebook -#Chenega Defense & Aerospace Solutions, LLC
Estimated Salary/WageUSD $38.00/Hr. Up to USD $42.00/Hr.

Chenega