Business Analyst, Operations
Intercontinental Exchange
- Atlanta, GA
- Permanent
- Full-time
- Schedule and facilitate project and development meetings between ICE teams
- Learn complex technical products quickly and translate the information into documentation relevant to target audiences (i.e., functional and non-functional requirements, POC, etc.)
- Create and maintain high-quality documentation, notes, diagrams, design, and guidance materials in an organized format that is relevant, accurate and easy to retrieve
- Manage multiple projects at a time that vary in scope, size, and duration
- Keep projects on track with clearly outlined business needs, objectives, milestones, and deliverables, adapt as needed
- Maintain communication between different project stakeholders to provide them with relevant updates and request feedback as needed
- Collaborate with ICE colleagues to progress projects as blockers arise, as technical advice is needed, and to improve user experience
- Develop, maintain, improve, and enforce development standards, especially within an agile methodology
- Ensure end-user proficiency with new systems, programs, and applications across departments
- A Bachelor's Degree in technology, engineering, or equivalent experience from an accredited institution
- 2+ years of experience as a Business Analyst or similar role with emphasis on Software Development
- Experience with Agile and other project management frameworks, as well as Software Development Life Cycle (SDLC) processes
- Takes initiative, detail oriented, and demonstrates excellent verbal, written, and interpersonal communication skills
- Strong sense of personal responsibility and accountability for delivering high-quality work
- Excellent judgment, analytical thinking, and problem-solving skills
- Proficient with Jira, Confluence, MS Office Suite (Word, Excel, Visio, PowerPoint, OneNote, Outlook), SharePoint
- Some travel may be required
- Agile Training and/or Certification(s)
- Familiarity with project management tools and data analysis
- General understanding of Computer Application design, Systems and Network Engineering processes
- General understanding of Web Application Architecture
- General understanding of SQL and Database Technologies
- General understanding of Web Services / Web APIs
- General understanding of ServiceNow