On-Site Project Coach

Afni

  • Tucson, AZ
  • $44,000-50,000 per year
  • Permanent
  • Full-time
  • 6 days ago
Salary Range:$44,000 - $50,000We are hiring On-Site Project Coaches to join our fun team in Tucson, AZ! In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills. *Position is on-site in our Tucson, AZ contact center.*What you will be doing:You'll start by going through a comprehensive paid training program for roughly 16 weeks to teach you the ropes and prepare you for the role. The expected training schedule is 10:00pm -7:00am AZ Monday-Friday. Post-training schedules will vary anywhere from daytime to overnight. Following training you will:
  • Work with a team of people and help them get the most out of their natural talents.
  • Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.
  • Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
  • Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
  • Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
  • Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.
Bring it. You're qualified if you:
  • High school diploma or equivalent and previous supervisory experience in a call center environment.
  • Ability to communicate direction in a clear and concise manner
  • Possess a strong customer service background with the ability to drive results for your team.
  • Possess strong leadership and relationship skills.
  • Have a naturally positive attitude.
  • Know your way around Microsoft Office products.
  • Are a problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.

Afni