Luxury Club Supervisor - Fiserv Forum

Compass Group

  • Milwaukee, WI
  • Permanent
  • Full-time
  • 1 month ago
Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.For more information on what we are about as a company, check us out by following the link below:Job SummaryFiserv Forum, VVIP Club is seeking a Floor Supervisor to join our front-of-house team and support our
commitment to a flawless guest experience. The purpose of this position is to lead the VVIP Club operations
including overall quality, service, and service staff performance. The Supervisor will work daily with the staff
to ensure both Guest and Associate Satisfaction in the unit by training, coaching, developing and correcting
behavior of the Associates.The Floor Supervisor is a hands-on leader responsible for overseeing the daily service of the club dining
room & bar. This role requires strong attention to detail, a calm and professional presence, and the ability to
lead by example. The Floor Supervisor will manage the flow of service, support staff performance, and
uphold the highest standards of hospitality and operational excellenceThis is a leadership position that directs the work of hourly staff. This is an event-based role. Open
availability—including nights, weekends, and holidays—is required.Key Responsibilities:• Oversee and coordinate front-of-house service during service, ensuring efficient and exceptional
guest experiences.
  • Act as the point person on the dining room floor, anticipating and resolving service issues
proactively.
  • Lead pre-shift meetings to communicate daily specials, service notes, and team goals.
  • Support and mentor hosts, servers, bartenders, and runners with real-time coaching and guidance.
  • Monitor and manage seating flow in coordination with the host team.
  • Communicate with the kitchen and bar to ensure smooth timing and execution of service.
  • Uphold and enforce service standards, grooming guidelines, and brand values.
  • Handle guest feedback with professionalism and a solutions-oriented approach.
  • Assist with staff training, onboarding, and performance evaluations as needed.
  • Maintain compliance with health, safety, and liquor service regulations.
  • Collaborate with the Clubs Manager and leadership team to continuously improve operations and
guest satisfaction.Qualifications:• Minimum 3 years of experience in a supervisory role within a high-end or fine dining restaurant.
  • Strong leadership skills with a hands-on, team-first mindset.
  • Deep understanding of luxury service standards and fine dining etiquette
  • Strong knowledge of wine, spirits, craft cocktails & food
  • Excellent communication and conflict resolution skills.
  • Highly organized with a strong sense of urgency and attention to detail.
  • Proficient in POS systems.
  • Professional appearance and demeanor.
  • Ability to work flexible hours, including nights, weekends, and holidays.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Associates of Levy are offered many fantastic benefits.
  • Instapay (early access to your wages) and high interest savings both through the EVEN app
  • Associate Shopping Program
  • Health and Wellness Program
  • Discount Marketplace
  • Employee Assistance Program
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.

Compass Group