Process Improvement Consultant
PNC Financial Services
- Pittsburgh, PA
- Permanent
- Full-time
- Process improvement methodologies such as Lean Six Sigma, Kaizen, PDCA, TQM, BPM, Design Thinking
- Strong project management skills and exposure to Agile methodology
- Organization and business/operational process review to identify process improvement opportunities
- Creation of robust business cases and forecasting of project results
- Gathering and analyzing data and synthesize into actionable insights and project plans
- Leading and driving cross functional process improvement projects
- Building trust and strong relationships at all different organizational levels quickly
- Familiarity with Change@PNC, BTI, and ETMP processes and requirements
- Process mapping skills and knowledge of BPMN standards
- Industrial or manufacturing engineering background and experience
- Minitab or other statistical analysis software experience
- Knowledge and experience in process automation tools (RPA, AI, Machine Learning, etc)
- Consults with line of business to evaluate and oversee an organization's operations or technology processes. Develops solutions to optimize process efficiency, reduce processing time, and mitigate risks.
- Conducts thorough business diagnostics to identify, quantify and prioritize value creation projects. Develops and presents business case to approval committees. Responsible for overseeing implementation deliverables, cost-estimates, cost-benefit analysis, and providing rationale to how process improvement opportunities will assist in accomplishing business objectives more efficiently.
- Uses broad knowledge to facilitate the redesign of organizational processes. Creates solutions that optimize process quality, efficiency, and cost.
- May lead efforts to improve the quality and/or minimize process cost. Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements. Prepares and may present recommendations to governance committees for approval. Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework.
- Consults with all levels of the organization to ensure that introduction of new processes is smooth and effective, and sustains or improves quality of output. Mentors individuals and teams to build capabilities. Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
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