Manage through unusual events to keep the store and zones operating to standard. Provide coaching and direction to the store team to take action and achieve operational goals Develop a positive, respectful, productive, and professional work environment. Work with the operations manager(s), senior operations manager, and store director to help inform and develop strategic and operational plans for the store team, manage execution, and measure results. Support operations manager(s), senior operations manager, and store director in implementing company programs by working directly with the shift team to execute action plans that meet operational and company objectives. Develop and maintain positive working relationships with partners. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Develop an understanding and usage of all operational tools, systems, and processes to plan for and achieve operational excellence in the store. Proactively identify problems, embrace problems as challenges to solve, and coach hourly partners to do the same. Solicit customer feedback to understand customer and community needs. Use discretion in accessing external resources to support store operations. Resources include, but are not limited to, Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Operations Services. Utilize management information tools and analyze financial reports to identify and address trends and issues in store performance. Ensure compliance with applicable federal, state, and local laws and regulations. Manage service of alcohol according to all state and federal laws and regulations, as well as company and brand policies and standards. Maintain regular and consistent attendance and punctuality. Own event operations including set up, deployment, and payment on point of sale (POS). Ability to carry 35lb on a consistent basis Ability to read, understand, follow, and enforce safety Education: College degree or a closely related field may substitute for a portion of the required experience Experience with lifestyle based experiential brands, hospitality, service oriented, big-box and/or specialty retail, restaurants and/or bakery preferred Experience with building and cultivating relationships with customers, partners, local market leaders (internal and external) and the community Strong supervisory, teambuilding, and leadership skills, with the ability to coach and mentor others Additional languages beneficial
