Desktop Support Analyst I (CORP) - 1st Shift
- Barrington, NH
- Permanent
- Full-time
- Tracking and managing hardware and software, including asset inventory.
- Developing and maintaining standardized desktop and laptop images.
- Building and deploying desktops and laptops as required using imaging software.
- Effectively utilizing work order ticketing system to manage operational tasks.
- Providing desktop hardware and software troubleshooting and support, including but not limited to:
- Software installation and configuration, hardware upgrades and repairs, warranty exchanges, and retired hardware disposal.
- Maintain printers, projectors and other peripheral technology.
- Support impromptu company meetings and events by setup, configuration, and operation of required IT equipment.
- Provide user assistance in the specification and procurement of new software.
- Provide user assistance and coaching in the best practice use of existing software and hardware.
- Assist with implementation of new software and major software upgrades.
- Complete quarterly training as defined by supervisor.
- Perform other duties as necessary.
- Associates degree in a related field.
- 2-5 years of Help Desk experience required.
- Proficient in MS Office: Outlook, Word, and Excel.
- Must be highly customer focused and service oriented.
- Must have good attention to detail and high analytical problem solving abilities.
- Offering a robust benefits package including Medical, Dental, Vision, Life, 401k, Short and Long-Term Disability, Paid Parental Leave, quarterly bonus, and medical opt-out eligibility.
- Supporting your work-life balance with PTO accrual from day one, complemented by paid holidays and annual volunteer time.
- Elevating your health and wellbeing through our fitness centers, basketball court, squash court, walking trails, free fitness classes, and visits from our on-site chiropractor.
- Empowering your creativity in professional growth and educational development, with our state-of-the-art Educational Center with on-site dedicated staff, training and development opportunities, and tuition reimbursement programs.
- Embracing opportunities to have fun, and enjoy each other’s company at our regular luncheons, company celebrations, and events.