Finance Data Analyst & Application Support Engineer V
- Ohio
- $40.00-48.00 per hour
- Permanent
- Full-time
- ACH Business Acumen
- CICS
- PEP+ Functional Knowledge
- Ensure quality services are delivered and performed to the agreed SLA’s ensuring expectations are achieved or exceeded.
- Assist in the development of computer application systems.
- Minimize service disruption and the facilitation of service restoration within agreed SLA’s.
- Take ownership of the Incident Management process and act as the final point of technical escalation on clinical application issues, diagnosing root cause through a structured process of investigation.
- To manage the life cycle of problems from problem identification, through root cause analysis, to the completion of associated remediation tasks of problems resulting from incidents in the production.
- Root Cause Analysis activities to successfully identify root causes of problems.
- Proactively identify problem trends and known error conditions and work towards a permanent solution.
- Assist in the training and induction of new staff into the Application support team
- Provide specialist professional advice and support throughout in relation to the support of all applications.
- Undertake strategic planning in relation to application system upgrades, new releases and migration to new systems both local and national.
- Develop and maintain Application Support standards and procedures and other documentation as required. • Works with business users and support staff to resolve problems involving custom applications.
Advanced degree , computer science , engineering , mathematics preferred Staff management and ership Report writing and technical documentation skills Significant experience of ensuring delivery of high quality user support