Junior Account Manager
Harrisburg Consumer Services
- Lancaster, PA
- Permanent
- Full-time
- Proactively connect with residents in your assigned territory to promote and sell Verizon’s home internet, wireless, and TV services
- Conduct personalized consultations with customers to identify their lifestyle needs, usage habits, and service preferences
- Deliver engaging presentations that clearly explain the benefits of Verizon’s offerings and how they enhance everyday life—speed, reliability, and value
- Stay up to date on products, including bundled packages, device upgrades, and special promotions
- Guide customers through the entire enrollment process, from initial contact to account setup, ensuring a smooth onboarding experience
- Respond to customer questions and concerns with professionalism, using persuasive communication skills to build trust and close the sale
- Accurately record customer information, interactions, and sales activity using designated CRM tools
- Participate in ongoing training and field sessions to keep current with the latest market trends, competitive offerings, and evolving solutions
- Relevant experience is advantageous, particularly in roles such as direct sales, retail leadership, account coordination, or any client-facing position requiring strong communication and problem-solving capabilities.
- Individuals at the entry level who demonstrate strong customer insight and a genuine interest in developing sales expertise are highly encouraged to apply; comprehensive training and development will be provided.
- Proficiency in core office productivity tools is expected, along with a willingness to adopt CRM platforms and other business applications integral to the sales process
- You possess a natural ability to understand business challenges and propose relevant solutions
- You're a strategic thinker who can identify opportunities for growth within a business client base
- You have an exceptional ability to build direct professional rapport and trust with business owners and decision-makers
- You thrive on complex negotiations and see them as opportunities to create win-win outcomes
- You're meticulously organized, ensuring every detail of a business account is managed with precision
- You have an insatiable curiosity about how technology empowers businesses
- You're resilient and resourceful, able to adapt your approach to diverse business needs