
Product Manager IV, Corporate Services
- Greenwood Village, CO
- $10,000 per year
- Permanent
- Full-time
- 1. Directs the activities with Executive Leadership and the Lean Portfolio Management (LPM) team to define, implement, grow and drive the bank’s strategy that aligns with the organization's objectives and associate needs. Including, leading the identifying and establishing the desired future state experiences and capability roadmaps and guiding execution.
- 2. Accountable for the alignment and delivery of the bank’s Digital First movement, leveraging the strategic capabilities to demonstrate execution against the Digital First Blueprint and key strategic priorities. Manages planning and delivery of key themes, translating objectives through distribution of best-in-class experiences and tech capabilities.
- 3. Manages a team of Product Managers and associates with ownership of all talent management aspects; ensures company policies, procedures and productivity standards are met.
- 4. Drives product objectives with business outcomes and success metrics, design thinking, customer feedback, product performance monitoring and competitive analysis. Leads collaboration across CoBank to evaluate, educate and promote the expectations, success criteria and key performance indicators (KPIs).
- 5. Drives strategic roadmap and ensures alignment with Head of Product and overall product vision for product roadmap that outlines the product development lifecycle, milestones, timelines and is inclusive of E2E processes, data informed by current product performance metrics, supporting technology and controls required to ensure dependability, scalability and defensibility.
- 6. Ensures that the digital product is user-friendly, easy to navigate, and meets customer needs. Collaborates with Executive Leadership to communicate desired future state across CoBank departments, functional and sub-process groups.
- 7. Defines, tracks and manages the expectations and success criteria, through analyzing product performance using leading indicator metrics such as customer experience/user engagement, conversion rates, data structure, quality and usage; organizational capabilities and skills; technology enablement; revenue to identify optimization opportunities. Supplies metrics to LPM as feedback to influence the Portfolio roadmap.
- 8. In partnership with the LPM, manage the product development budget to ensure that resources are allocated effectively and efficiently. Collaborate with technology, operations, product teams, security and business partners to coordinate and manage activities maximizing impact and overall return on investment.
- 9. Oversight of evaluation, prioritization and authorization of any requested changes and/or enhancements to the product and its associated processes defined through Epics. Works within SAFe Agile to decompose Epics prioritized through the LPM process, into Features to be planned by Agile Release Trains. Identifies, defines, initiates, and implements organizational transitions and process improvement opportunities to realize the full capability and strategic objectives. Responsible for prioritizing the Features being considered for Planning Interval (PI) Planning on cadence.
- 10. Drives the optimization of supporting sub-processes to maximize E2E process success of the capability. Modifies sub-process KPIs and operational activities as necessary.
- 11. Manages the Product roadmap, dashboards and reports, providing critical management tools for effective oversight. Leveraging Product roadmaps to consistently communicate out to Executive Stakeholders the product’s strategies, expectations, and achievements.
- 12. Responsible for understanding the market and farm credit’s niche customer landscape in order to maintain competitiveness.
- 13. Ensures product compliance with bank policies and regulatory standards. Maintains expertise regarding competition, best practices and benchmarks.
- Bachelor's Degree required
- Master's Degree preferred
- 10 years of relevant experience in financial institutions required
- 8 years of product management, strategy or consulting experience required
- 6 years of experience in the financial services industry required
- 6 years of people management experience required
- Expert experience in enterprise-wide design, development, and implementation of product plans.
- Deep understanding of developing digital products and collaborating with designers and developers to create products that meet the organization's objectives and expectation of the market and customer needs.
- Thought leader in identifying and managing potential risks that may impact the success of the holistic digital product, including the technical health.