Enrollment and Campus Support Coordinator

• Prospective Student Engagement:

• Serve as the first point of contact for new inquiries, managing communication via phone, email, text, and in-person visits.
• Conduct initial outreach and follow-up with prospective students to guide them through the application and enrollment process.
• Maintain accurate records of all applicant and inquiry data in the College's customer relationship management (CRM) or student information system.
• Recruitment and Outreach:

• Coordinate and lead campus tours, information sessions, and open house events for prospective students and their families.
• Represent Johnson College at local high school visits, college fairs, and community events to build relationships and promote academic programs.
• Build a network of relationships with high school counselors and community outreach programs to enhance student enrollment.
• Application and Document Management:

• Assist applications with completing their applications and submitting required documents, such as transcripts and financial aid forms.
• Ensure all student enrollment files are created, maintained, and updated with all necessary materials.

• Front Desk and Administrative Functions:

• Manage the front desk, including greeting all visitors, answering and directing phone calls, and managing general inquiries.
• Perform essential administrative tasks such as scheduling appointments, managing mail, and preparing correspondence.
• Serve as the primary liaison for all satellite campus administrative needs.
• Facility and Vendor Management:

• Act as the point person for all facility-related issues, including coordinating with vendors for maintenance, repairs, and cleaning services.
• Ensure the campus is clean, safe, and welcoming environment for all students and staff.
• Manage inventory and oversee the ordering and stocking of office and campus supplies.
• Main Campus Communication:

• Serve as the key communication link between the satellite campus and the main campus for administrative, logistical, and policy-related matters.

• Student Support and Resource Assistance:

• Provide students with guidance on how to access a wide range of campus resources, including academic advising, career services, and financial aid.
• Assist students with on-campus needs, answering questions and troubleshooting issues, or directing them to the appropriate main campus department.
• Facilitate effective communication with the main campus on behalf of students regarding academic or personal matters as needed, while maintaining compliance with Family Educational Rights and Privacy Act (FERPA) regulations.
• Event Management:

• Work in collaboration with the Student Success Coordinator to assist in the planning, promotion, and execution of on-campus events, workshops, and student activities.
• Assist in setting up event spaces and coordinating necessary resources to ensure events run smoothly.

• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Effective communication skills with the ability to accurately and concisely convey information in both written and verbal forms.
• Excellent verbal, written, computer, telephone, and public speaking skills
• Ability to manage multiple activities and/or projects.
• Ability to multitask with demanding time frames and pay attention to detail in a fast-paced environment.
• Adept at utilizing discretion and maintaining confidentiality.
• Capable of working independently, under general direction, and in a team-oriented environment.
• Ability to collaborate with various campus departments and connect students to available resources and/or services as needed.
• Ability to work alternative hours, including some evenings and weekends as needed
• Valid driver's license.
• Embrace college's mission, shared values, and institutional goals

• Experience working independently under general direction in a high volume, fast-paced, team-oriented environment, exercising good judgement, creativity, and initiative in performance of job responsibilities in higher education.
• At least 1-2 years' experience in a higher education environment, preferred.

• Knowledge of Microsoft Word, Excel, Access, and PowerPoint
• Valid driver's license
• Bilingual (English/Spanish) preferred - not required, but strongly beneficial for supporting our campus community.

Johnson College