Director of Referral Coordination and Navigation, Nursing
Dell Medical School
Austin, TX
Permanent
Full-time
17 days ago
PurposeThe Director of Referral Coordination and Navigation, Nursing leads the strategy and daily operations behind seamless patient transitions, efficient referrals, and integrated navigation services across a complex health system. Partnering with leaders in Patient Access, Health Information Management, and Social Work, this role ensures patients move smoothly through every step of their care journey. Reporting to the Executive Director of Ambulatory Clinics, Patient Access, and the ASC, the Director works closely with clinical and administrative leaders to align care pathways, support front-line staff, and uphold high standards of compliance and performance. This role is part of a dynamic leadership team alongside peers in Patient Access, Nursing, and Revenue Cycle.ResponsibilitiesManage Referral ProcessesCoordinates the development and implementation of referral policies and procedures in partnership with the Director of Patient Access and Health Information Management.Oversees the nursing referral coordination team to ensure timely and accurate patient referrals.Monitors referral metrics and reports to senior leadership.Coordinate Patient CareCollaborates with clinical staff to ensure coordinated patient care across departments.Develops care plans and pathways for complex cases and case management services in collaboration with the Health Social Work leadership team.Ensures compliance with care coordination standards and regulations.Navigation ServicesLeads the nursing patient navigation team to assist patients in understanding their care plans.Provides training and resources for navigators to support patient needs.Evaluates navigation program effectiveness and implements improvements.Staff ManagementHires, trains, and supervises referral coordinators, case managers and navigators.Conducts performance evaluations and provides professional development opportunities.Manages team schedules and workload distribution.Policy Development and ComplianceDevelops and updates policies related to referrals, coordination, and navigation.Ensures compliance with healthcare regulations and standards.Prepares reports and documentation for regulatory bodies.Required QualificationsBachelor of Science in Nursing (BSN)5 years of relevant nursing experience, including 3 years in a leadership roleTexas Registered Nurse (RN) or compact license.Preferred QualificationsMaster of Science in Nursing (MSN) or Doctor of Nursing Practice (DNP)7 years of relevant nursing experience, including 5 years in a leadership roleCertified Case Manager (CCM)Certified Professional in Healthcare Quality (CPHQ)Bilingual English/SpanishSalary RangeOPENWorking EnvironmentStandard office equipmentRepetitive use of a keyboardMay be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.Required MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interestImportant for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.