The below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is not an exhaustive list of responsibilities, and is subject to changes and exceptions at the discretion of senior management.JOB TITLE: Ophthalmic Office Technician / Medical Office AdministratorREPORTS TO: Store General ManagerFLSA STATUS: Hourly; Non-ExemptPOSITION PURPOSE:The major responsibility of the Ophthalmic Office Technician is to assist the Managing Optometrist and Telemdicine O.D.'s in the technical and administrative operation of an optometric practice. The position will interact with patients/customers by delivering an exceptional patient/customer experience, foster patient/customer retention, and promotes outstanding associate/doctor satisfaction.OPHTHALMIC OFFICE TECHNICIANThe Ophthalmic Office Technician plays a key role in the optometric practice. Their duties may include the utilization of computerized medical office software, administrative office procedures, health insurance processing billing and transcription of medical reports.An Ophthalmic Office Technician role may combine skills of a medical office administrator, medical billing and collections, appointment scheduler or medical records clerk and direct patient care.ESSENTIAL DUTIES AND RESPONSIBILITIES:Clinical Duties
Assisting telemedicine doctors during examinations
Assist with ordering glasses and contact lens supply
Administrative Job Duties
Greeting and directing patients
Answering telephones
Updating and maintaining Electronic Medical Records
Obtaining insurance verification and authorization
Adjust scheduling for priority patients
Scheduling appointments
Processing insurance claim forms
Patient and insurance billing
Optometric medical billing and coding
Vision insurance billing and coding
Accounts receivable and accounts payable
Bookkeeping
Selling glasses and contact lens supplies
*The Clinical Skills can be learned on the job. No experience with clinical skills is necessary to apply.TRAVEL REQUIREMENTS:
Occasional travel locally, within 15 mile radius.
QUALIFICATIONS: Experience, Competencies and Education
Must have at least 1 year technician experience within the last 2 years.
Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships.
Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
Experience with personal computers preferred.
Valid State Driver’s License and State Minimum Insurance coverage.
High school diploma or equivalent, or comparable experience typically achieved with a minimum of 1-2 years in a retail setting.
